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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Order problems

kfox opened this issue on Aug 19, 2010 · 6 posts
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kfox ( ) posted Thu, 19 August 2010 at 2:21 PM · edited Tue, 26 November 2024 at 3:47 AM

Hi - I'm another of the guilty parties who bought a GC and didn't enter a name at purchase time. Could you please correct my account and add the number for me? Order 111804531.

Second problem is Order 111805929, which didn't go to PayPal. Guess I hit the wrong button or something? How do I finish the order and pay for it?

Thanks!

KristiS ( ) posted Thu, 19 August 2010 at 3:19 PM

Hello,

I fixed the Gift certificate for you so you will now see the code in your account.

As far as the paypal payment goes, please see the link from our FAQ section for further assistance.

http://www.renderosity.com/mod/service/index.php?questionid=619

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

kfox ( ) posted Fri, 20 August 2010 at 1:55 PM

Got the GC, but the other order is still showing up as unpaid, even though I followed the instructions and sent a payment through PayPal. Can you check on that?

Thanks for your help Kristi!

KristiS ( ) posted Fri, 20 August 2010 at 2:16 PM

Hello,

I have verified your paypal payment and mark your order as paid.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

kfox ( ) posted Fri, 20 August 2010 at 2:21 PM

Thanks for getting me all straightened out, Kristi!

KristiS ( ) posted Fri, 20 August 2010 at 2:54 PM

You are very welcome : )

Have a wonderful weekend!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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