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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Problem with order

LadyElf opened this issue on Sep 14, 2010 · 8 posts
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LadyElf ( ) posted Tue, 14 September 2010 at 12:12 AM · edited Fri, 22 November 2024 at 9:18 AM

Okay tried to use the coupon but got to checkout and it said that the coupon had expired.  Now according to the newsletter I got it says:

This coupon is valid from now thru September 14th, 2010 at 11:59 pm CST.  It is now 12:11amCST September 14th, I think I still have some time left on it

That means I have until midnight later today.

The really weird thing about it was that instead of it letting me try it again, it just went ahead and plopped it into my account marked unpaid without applying the coupon.

Please get this straightened out. I'm presuming that you can apply the coupon. If you can't please cancel the order, I'm not paying for it without the benefit of the coupon, especially since it was the system that screwed up.

Thanks!

Order #
111819381

KristiS ( ) posted Tue, 14 September 2010 at 10:18 AM

Hello,

I have went ahead and deleted this order for you as our system is not set up to apply a coupon after the order has been placed.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Tue, 14 September 2010 at 2:55 PM

Thanks Kristi :)

I hope you all can figure out why it did what it did.  To me the most disturbing thing was that it said the coupon had expired (which it has not) and instead of just letting me stop there it went directly ahead and processed the order and put it into my account.

Do you have any idea why this may have done that?

KristiS ( ) posted Tue, 14 September 2010 at 3:10 PM

You are very welcome : )

i am not sure why it had done that as we had allot of people using the coupon so I really am at a loss here :(

Sorry for the incovenience and I hope you have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Tue, 14 September 2010 at 4:12 PM

Maybe that was it ;)  Too many people at the same time and it just said "ummm cuse me I'm tired now"

You have a great day as well  and thanks for your help!

Deb

KristiS ( ) posted Tue, 14 September 2010 at 4:55 PM

LOL..could be ;) Thank you so much and you're so very welcome, it's always a pleasure!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LadyElf ( ) posted Tue, 14 September 2010 at 5:30 PM

I feel a hug coming on LOL!!!

HUGGLES

LOL!!!

Now we both better get back to work :)

KristiS ( ) posted Wed, 15 September 2010 at 8:42 AM

Thanks Deb..I am sending lots of hugs back to you : )

HUGS

LOL!!

Have a wonderful rest of the week and weekend!! : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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