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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 07 1:50 pm)

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Subject: 'You have exceeded the maximum number of downloads allowed for this product.'

MtnMist opened this issue on Sep 19, 2010 · 3 posts
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MtnMist ( ) posted Sun, 19 September 2010 at 7:42 AM · edited Sun, 21 July 2024 at 11:09 PM

I am redownloading all of my purchases to my new computer and ran into this message but only with one product (so far) out of several hundred.  It is in Order#: 111633443  - Daydreams & Nightmares for The Wings (9/4/09).  Can I please have this download reset?  Thanks in advance.

eta:  the first download attempt was nearly complete and the download froze.  When I finally stopped it and tried to restart it is when the message came up.  This happened with several others but they redownloaded just fine with no 'exceeded' message.

StaceyG ( ) posted Sun, 19 September 2010 at 1:00 PM

Hi,

I have reset your downloads for you so you can try again.

Thank you

MtnMist ( ) posted Sun, 19 September 2010 at 2:49 PM

Got it!  thank you!

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