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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Order paid, but cannot download


RodS ( ) posted Sat, 25 September 2010 at 12:50 PM · edited Fri, 15 November 2024 at 9:40 AM

Regarding the following order:

Order#: 111824611 Date: 2010-09-25

Status: Unpaid,Unshipped

Ship Method: Payment Method: PayPal $0.00 

09/25/2010 Boutique/Shop by 3-D-C (Download Pending) 1 $9.10

09/25/2010 HIGHFASHION Essentials: SuperJeans for V4/A4/G4 (Download Pending) 1 $8.46

09/25/2010 My ShirtV4/A4/G4 (Download Pending) 1 $6.40

09/25/2010 Fashionista for My Shirt (Download Pending) 1 $7.95

 

Item(s) Subtotal: $31.91

Shipping & Handling: $0.00

Taxes: $0.00

Coupon: $-3.19

Total: $28.72

I placed this order, and clicked on the PayPal link as I have always done with no problems. Normally, my order shows 'paid' immediately, and I am able to download. However, this time instead of going directly to PayPal I got some kind of message about being an older version of PayPal.

I logged into my account at PayPal, and sent the payment to you manually. PayPal reflects the payment as completed:

Transaction Details

Payment Sent Business Name:Bondware, Inc

Email:payments@renderosity.com


Business Contact Information

 

Customer Service URL: http://www.bondware.com

Customer Service Email: payments@renderosity.com

Customer Service Phone: 615-333-7775


Amount sent: $28.72 USD

Fee amount:$0.00 USD

Net amount: $28.72 USD


Date:Sep 24, 2010

Time:23:30:29 PDT

Status:Completed

Subject:You've got money!

Note:Order#: 111824611 Date: 2010-09-25

Funding Type:PayPal Funds

Funding Source:$28.72 USD - PayPal Account


I checked my account at Renderosity this afternoon, and it still shows as 'payment pending.' I still cannot download my purchases. I have been ordering content from you for over a year with no problems, so I am sure this is just a glitch in the system somewhere, but I would like to be able to use the items I purchased as soon as possible.

Please check into this and advise ASAP. I await your response.

Thank You,

 (RodS)

"I reject your reality and substitute my own" - Adam Savage


Debbie M. ( ) posted Sat, 25 September 2010 at 3:29 PM

Hello,

I've verified receipt of payment and have marked your order paid.

Thank you for shopping at the MarketPlace!

Have a great weekend.

Debbie M.


RodS ( ) posted Sat, 25 September 2010 at 4:08 PM

Outstanding!

Thank you so much, Debbie!

Have a great weekend, yourself! :-D

Best,
Rod

"I reject your reality and substitute my own" - Adam Savage


alobec ( ) posted Sun, 26 September 2010 at 2:19 AM

 Hello,
That is my first time here and i bought a product but i cn't download it, can you help me, please
look the transation

thanks for your attention

Item Vendor(s) Qty Price Order Purchase Date Shipped Download Updated? Southwestern Elements Collection: Seamless Textures & Jewels
fractalartist01 1 $7.50 111825027 09/25/10 N/A (Download Pending)  


Debbie M. ( ) posted Sun, 26 September 2010 at 9:42 AM

My pleasure to assist Rod.

Thanks :)

alobec, I've responded to your forum post regarding this.

Have a great Sunday!

Debbie M.


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