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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)
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Hello,
That is my first time here and i bought a product but i cn't download it, can you help me, please
look the transation
thanks for your attention
Item Vendor(s) Qty Price Order Purchase Date Shipped Download Updated? Southwestern Elements Collection: Seamless Textures & Jewels
fractalartist01 1 $7.50 111825027 09/25/10 N/A (Download Pending)
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Regarding the following order:
Order#: 111824611 Date: 2010-09-25
Status: Unpaid,Unshipped
Ship Method: Payment Method: PayPal $0.00
09/25/2010 Boutique/Shop by 3-D-C (Download Pending) 1 $9.10
09/25/2010 HIGHFASHION Essentials: SuperJeans for V4/A4/G4 (Download Pending) 1 $8.46
09/25/2010 My ShirtV4/A4/G4 (Download Pending) 1 $6.40
09/25/2010 Fashionista for My Shirt (Download Pending) 1 $7.95
Item(s) Subtotal: $31.91
Shipping & Handling: $0.00
Taxes: $0.00
Coupon: $-3.19
Total: $28.72
I placed this order, and clicked on the PayPal link as I have always done with no problems. Normally, my order shows 'paid' immediately, and I am able to download. However, this time instead of going directly to PayPal I got some kind of message about being an older version of PayPal.
I logged into my account at PayPal, and sent the payment to you manually. PayPal reflects the payment as completed:
Transaction Details
Payment Sent Business Name:Bondware, Inc
Email:payments@renderosity.com
Business Contact Information
Customer Service URL: http://www.bondware.com
Customer Service Email: payments@renderosity.com
Customer Service Phone: 615-333-7775
Amount sent: $28.72 USD
Fee amount:$0.00 USD
Net amount: $28.72 USD
Date:Sep 24, 2010
Time:23:30:29 PDT
Status:Completed
Subject:You've got money!
Note:Order#: 111824611 Date: 2010-09-25
Funding Type:PayPal Funds
Funding Source:$28.72 USD - PayPal Account
I checked my account at Renderosity this afternoon, and it still shows as 'payment pending.' I still cannot download my purchases. I have been ordering content from you for over a year with no problems, so I am sure this is just a glitch in the system somewhere, but I would like to be able to use the items I purchased as soon as possible.
Please check into this and advise ASAP. I await your response.
Thank You,
(RodS)
"I reject your reality and substitute my own" - Adam Savage