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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

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Subject: Grab Bag Mistake

gojira opened this issue on Oct 30, 2010 · 12 posts
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gojira ( ) posted Sat, 30 October 2010 at 12:57 PM · edited Sun, 10 November 2024 at 7:56 AM

I made a mistake in adding an item to my cart as part of the Halloween Grab Bag Promotion. Is it possible to remove the item from my account & credit my card . . . I have not downloaded that particular item . . .

The item is a part of Order # 111843507 - Aircraft 737 (for Poser) . . .

I misunderstood the instructions on the Promo page . . . I thought I had to choose an item & then put it directly into my cart at the time of purchase . . .

Thanks . . .

KristiS ( ) posted Sat, 30 October 2010 at 1:16 PM

Hello,

I will need to ask the MarketPlace manger when the office opens back up on Monday.

I will let you know as soon as I here back from her.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

gojira ( ) posted Sat, 30 October 2010 at 1:32 PM

 

Thanks . . . !  😄

 

Quote - Hello,

I will need to ask the MarketPlace manger when the office opens back up on Monday.

I will let you know as soon as I here back from her.

Thank you and have a nice day!

KristiS ( ) posted Sat, 30 October 2010 at 10:40 PM

You are very welcome : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

DarkAngelGenesis ( ) posted Sun, 31 October 2010 at 10:22 AM

Hi, I made the same mistake! At least you are not alone here.

gojira ( ) posted Sun, 31 October 2010 at 2:58 PM

Quote - Hi, I made the same mistake! At least you are not alone here.

 

Thanks . . .    Hopefully we'll get a good outcome from this . . .

gojira ( ) posted Tue, 09 November 2010 at 3:06 PM

Hi . . .  I was wondering what the status of my request was . . .  Thanks . . .

KristiS ( ) posted Tue, 09 November 2010 at 5:00 PM

Hello,

I am so sorry I did not come back in here and respond as I responded to an email you sent, did you not receive my response?

Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

gojira ( ) posted Tue, 09 November 2010 at 5:07 PM

Quote - Hello,

I am so sorry I did not come back in here and respond as I responded to an email you sent, did you not receive my response?

Regards,

 

Yes - I got an e-mail - 11/2/2010 1:07:58 PM

Hello,

Just to be sure, you added this product to your cart thinking it would be
free meaning you would receive it as your Grab Bag item? <<

 

To which I responded that that was exactly how it happened . . .

 

That was last e-mail that I received . . .

 

Thanks . . .

KristiS ( ) posted Wed, 10 November 2010 at 11:19 AM

I am very sorry about that, I have issued an instore credit for this item for you to use on a future purchase.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

gojira ( ) posted Wed, 10 November 2010 at 11:31 AM

Thanks . . . !

 

Quote - I am very sorry about that, I have issued an instore credit for this item for you to use on a future purchase.

Thank you and have a nice day!

KristiS ( ) posted Wed, 10 November 2010 at 12:33 PM

You're very welcome : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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