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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

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Subject: order # 111855386

RodS opened this issue on Nov 20, 2010 · 3 posts
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RodS ( ) posted Sat, 20 November 2010 at 11:23 PM · edited Sun, 10 November 2024 at 2:05 AM

I just purchased 2 products on order # 111855386. I was able to download the first one: IMPACTS: Seek for V4/A4/G4/Elite (BO_Seek_101688.zip) with no problem.

However, when I tried to download the second product, Office1 (Office1_82391.zip)  your website froze, or something, and I was unable to download. When I restarted my browser, and tried to download it again, I got an error message telling me that "You have exceeded the maximum number of downloads allowed for this product."

I have NOT exceeded ANY download limit, since your website NEVER allowed me to download it!

Please do whatever it is you need to do so I can download the items I have paid for ASAP.

Thank You,

Rod Shelley (RodS)

My order details are below:

　

Order#: 111855386

Date: 2010-11-20

Status: Paid,Unshipped

Shipping Address:

Rod Shelley

　

Ship Method: Payment Method:

PayPal $14.79

 

　

Date Items Ordered: Qty: Price:

11/20/2010 IMPACTS: Seek for V4/A4/G4/Elite (BO_Seek_101688.zip) 1 $13.49

11/20/2010 Office1 (Office1_82391.zip) 1 $5.00

 

Item(s) Subtotal: $18.49

Shipping & Handling: $0.00

Taxes: $0.00

Coupon: $-3.7

Total: $14.79

"I reject your reality and substitute my own" - Adam Savage

KristiS ( ) posted Sun, 21 November 2010 at 1:28 AM

Hello,

 

I have reset your download so you can try again.

Please let us know if you need further assistance.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

RodS ( ) posted Sun, 21 November 2010 at 11:02 AM

Thanks, Kristi!

Everything downloaded fine this time..

:-)

Best,

Rod

"I reject your reality and substitute my own" - Adam Savage

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