Below is: the original email I sent to Smay, and the second email I sent to "Store," "Store Staff" and "Admin," none of which (with the exception of Smay's response that I should request a refund through R'osity) have received a response. I'm hoping this will be a more effective route to requesting a refund:

I realized I didn't do much of a job explaining the reason for my refund request for Smay's Elven Hair for Mavka. Below is the email I originally sent to Smay. His response was there would be no "fix" for DS capabilities. I asked if he would grant a substitute file (Alchemy), and he responded it would be best to request a refund through R'osity.

On Jan 16, 2011, I purchased Elven Hair Kit for Mavka, at a sale price of $6.88. I have many of your Gosha and Mavka products, which all work in DS -- Gosha: 7 Dwarfs; Cat Saddle; Foreswt Elf; Leprechaun; Mad Hatter; March Hare; Mr. Pumpkin; Steam Cupid; Gnome House; Gnome's House 2; Gnome's House 3; Winter Add-Ons for Gnomes House; Music; and Gosha Motors: Beermobile. And for Mavka: Forest Fairy; Mavka Mermaid; Motley Wings; and Elven Hair.

"In my excitement on seeing the new hairstyles for Mavka, I completely missed the fact that this item works only with Poser 2010. I apologize for the error on my part; however, I think you can tell from the above list, that I do enjoy and buy a lot of your Gosha and Mavka items; unfortunately I never considered (or looked for) the possibility of non-DAZ capabilities.

I have a question: Is there any chance the Elven Hair Kit will be offered anytime soon in a format which works with DAZ Studio 3?

If that is a possibility, I would be happy to keep Elven Hair Kit and wait for the DAZ Studio add-on. However, if there are no plans for providing DAZ capabilities, I wonder if you would be willing to allow me to choose another one of your models, one which will work with DAZZ Studio?

If you would allow me to choose another model, I would pick Alchemy -- it would be a good "still" for making the beer to put in the Beermobile. : )
Thanx for any help you can provide. Again, I sincerely apologize for letting my excitement blind me to the fact  the wonderful Elven Hair doesn't work with dS.
If you have a different suggestion, please let me know what you would suggest.

Thanx,

Marc (BerdacheBear)

Thus, I wrote to you yesterday (@ Store@Renderosity.com), and am unsure if the lack of a response was because I failed to state a reason for the refund request, or because the address should not have included the @Renderosity.com.
I'm sending this updated request to both addresses -- Store and Store@

Thanx for you help.
Marc Crouch (BerdacheBear)

I'm hoping this third attempt will be the correct way to request a refund.

Thanx (hopefully) for your help.

Marc Crouch (BerdacheBear)

Hello,

We did not receive an email yesterday regarding this request. For future reference, please be sure to send all refund requests, or questions you may have to store@renderosity.com for assistance.

Please provide me with the order # so I can take care of this for you.

Thank you and have a nice day!

The email above, is a copy of two earlier emails I sent, with an explanation of when and to whom I sent them.

Red text: today's email (via Forum thread);

Dark Blue text: email sent Jan 20 (via Store and Store Staff and Admin, since an email to store@renderosity.com had received no response; and

Light Blue text: email originally sent to Smay.

The reference to "email I sent yesterday" (in Dark Blue text)was a copy of the Original email I had already sent to store@renderosity.com on January 20, and was referring to the email I had sent on the 19th, which had received no response.

I don't know why emails to store@renderosity.com aren't being received. That is, however, the first attempted address I used. Only after no response did I try just Store and Store Staff and Admin.

The Order No. is: 111886990. Sorry for using the Forum threads, but I promise you I did try store@renderosity.com first, then Store, Store Staff, and Admin before trying the Forum route.

Thanx, Marc

Initial posting of my Request: 10:40 a.m.

First Response to my Request: 12:13 p.m. (app. 1-1/2 hours later)

My 2nd Post in Response to your request for Order No.: 12:53 p.m. (app. 40 minutes after your request).

It is now 5:23 p.m. (app. 4-1/2 hours after I provided the Order No.) I'm now concerned about the transmission (or nontransmission) of my posts -- because I had already sent a site mail to the address you instructed me to use in the future, and because of your statement you had not received any such emails.

Once again, the Order No. is: 111886990; the Elven Hair Kit for Mavka was on sale for $6.88.

Hope this post is received.

Thanx, Marc

Any update on what's happening here? Are my posts getting through?

Of course what the item does not say is that it is dynamic hair and that is why it will not work in DS.

Quote - Of course what the item does not say is that it is dynamic hair and that is why it will not work in DS.

I discovered this, after attemtping to use it. I wrote to Smay, and he told me rather than his letting me purchase Alchemy in place of Elven Hair, I should request a refund from R'osity.

I have been trying for a week, they say they're not getting any emails (in response to my posting on this thread), but I'm not getting any more responses through this thread (see my last couple posts).

Do you have any idea what I can do?

I can't help I am afraid I have also just asked for a refund on he grounds that nowhere does it say that it is a dynamic hair and the readme merely says that it has not been tested in DAZ Studio.

Bea:

Okay. That's cool. I thought I recognized your name, but now I think that maybe that recognition is from the DAZ forums. Hope you have better luck than I have had. It's only $6.88, 'cause I got it on sale, but still --

Not sure what's going on, 'cause I've always had way better response from R'osity in the past. Hopefully it's just a glitch this time.

I got a response very quickly from Kristi saying I had to contact smay first so I have done that.

I hope that she reacts to your post here (Perhaps she does not work in the forum at the weekend)

I contacted Smay first, without being told I had to do so. Then three emails to R'osity "didn't get received," and then this post got an immediate response, like yours.

Check my posts (two before your first post), date/time: Thu, Jan 27, 2011, 5:23 p.m. -- it sets out the times of my first post, the response to my post, and my response to their response. This was on Thursday, with still no response on Friday, and on Saturday you posted. I agree with your statement that maybe the Forum is not "worked" on weekends, but that doesn't explain Thursday afternoon or all day Friday.

Now that you've contacted Smay, I hope R'osity responds quicker than they have with me. (Smay, by the way, responded to me quite quickly, so you should have a response soon after you contacted him.)

I've considered the possibility that the Site Administrator forgot to "check" the Notify me when someone replies box and is thus unaware of all my responses. If I haven't heard something by Monday afternoon, I'll post a NEW thread, referencing this one. Maybe that'll speed things up a little.

Good luck on your request.

I got a response from Smay saying it was up to Rendo to approve a refund but I responded and asked Smay to contact them to authorise the refund.

Thanx, Bea. I'll keep that in mind. I do have the response from Smay telling me the hair would not be eventually made compatible with DS, and also his telling me to request a refund through R'osity. If giving R'osity a copy of that site mail from Smay doesn't work, then I'll write to him again and make the same request of him that you did.

I think he has to tell them to give you and me a refund before they will do anything.

Quote - Of course what the item does not say is that it is dynamic hair and that is why it will not work in DS.

I have the Eleven Hair and I use Poser 2010 but the hair is not Dynamic Hair, it would have to state that on the Promo Page of the Product and it does not.

Quote - > Quote - Of course what the item does not say is that it is dynamic hair and that is why it will not work in DS.

I have the Eleven Hair and I use Poser 2010 but the hair is not Dynamic Hair, it would have to state that on the Promo Page of the Product and it does not.

Raindrop:

You'll have to take that issue up with Smay, because he says it is Dynamic -- here is his response when I asked him if he planned on making the hair usable in DAZ Studio:

Hi Marc

Elven Hair for Mavka made using Poser dynamic hair, so they will not work in DAZ Studio. And unfortunately it does not fix it :(
Best regards.

smay

As for me, I would still like to know why Bea and you are seeing my posts and responding to them, but I've received only one response from ADMIN. It is reaching the point where a simple request for a refund for a model that doesn't work in DAZ is becoming frustrating.

Marc

Oh I see, now I understand he used the Hair room 

Quote - Oh I see, now I understand he used the Hair room 

Just for my own info (because I'm pretty ignorant when it comes to this kind of stuff), does using Poser's "Hair room" mean it is not Dynamic, but will not work in DAZ because of having used a Poser program? If somebody (artist) uses Poser Hair room, should that also be noted on the promo page, so DAZ users will know automatically that the product will not work in DAZ?

I'm still trying to figure out what Poser products will and will not work in DAZ, so all this "advanced" stuff is so waaaaaaaaaaaaaay beyond me. : )

Thanx for any info you can prvoide.

Marc

Hello,

I have issued an instore credit for you to use on a future purchase.

Thank you and sorry for the inconvenience.

Have a great day!

Thank you, Kristi. It wasn't so much an "inconvenience" as it was frustrating, at constantly getting the "we haven't received anything" response. I've never encountered this kind of problem with R'osity before, and I was beginning to wonder what the heck was goin' on. Glad it's finally resolved. Thanx. Marc

I am glad it is sorted out for you :) :) I am still waiting.

Quote - I am glad it is sorted out for you :) :) I am still waiting.

Don't give up hope. Keep in mind, I started this last Tuesday (with an email to Store@Renderosity); no response from Store@ gave way to this thread being opened on Thursday a.m., and it is now Monday evening before it got resolved. Give it a couple days (work days). BTW, I did start a new thread, What's Happening With My Request, and at first got the same answer -- ". . . don't remember receiving anything." I have to admit my response to that was less than cordial. THEN I got the "credit has been applied" response. Hope you're not reduced to having to use the same "stern" approach. What is the title of your thread, so I can keep track of how things go?

I did not start a thread :)

Hi Bea,

I have taken care of this for you and issued the instore credit.

Thank you for your patience and have a wonderful day!

Thank yoi so much Kristi :)

You are very welcome : )

Yay! "Everbuddies" happy, and issues resolved. Feels soooooo good. Now we can get down to business with the "creating" aspect of our art. Wheeeeeee!!

I am happy I could assist you both and have fun creating!! : )

Have a wonderful day!