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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

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Subject: Problem with Order # 111897680

sigilind opened this issue on Feb 09, 2011 · 4 posts
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sigilind ( ) posted Wed, 09 February 2011 at 12:48 AM · edited Fri, 20 September 2024 at 4:24 AM

Hi Kristi,

I have two problems with that Order:
I used my Render Rewards Code and it shows in the Order Details as you can see.
But the Total does show the full payment without the Render Gift Certificate of $7.12.
It should show $13.73.

The second Problem is that the Order did not process to Paypal.
I already know I can pay through Paypal manually, but first please clear what happend to my Render Rewards.
Because the Render Rewards account now shows Zero.

Best Regards
Sigmar

Order Summary
Order #:   111897680
Date:     02-08-2011
Status:     Unpaid, Unshipped
Payment Method:
PayPal $0.00Gift Certificate $7.12
Item     Quantity     Price
DejaVu Hair (Download Pending)           1     $11.40
DM's Fantasy Musings (Download Pending)           1     $9.45
Item(s) Subtotal:     $20.85
Shipping & Handling:     $0.00
Taxes:     $0.00
Coupon:     $0
Total:     $20.85

KristiS ( ) posted Wed, 09 February 2011 at 8:40 AM

Hello,

I have looked into this further and your Render Rewards did indeed apply to your order so the amount you need to send through paypal is $13.73.

 

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

sigilind ( ) posted Wed, 09 February 2011 at 10:00 AM

Hi Kristi,

I did the manual transaction via Paypal:

Zahlung gesendet (Transaktionscode 1SM56715240475548)
Ursprüngliche Transaktion  Datum  Art  Status  Details  Betrag  9. Feb 2011 Zahlung an Bondware, Inc  Abgeschlossen  ... -$13,73 USD 

Best Regards

Sigmar

KristiS ( ) posted Wed, 09 February 2011 at 10:36 AM

Hello,

I have verified your paypal payment and marked your order as paid.

Your downloads are available to you now.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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