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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 04 12:43 pm)

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Subject: Grab bag limits?


txmikester ( ) posted Mon, 14 March 2011 at 10:11 PM · edited Wed, 04 December 2024 at 10:12 PM

Are there any limits on the grab bag promotion, particularly regarding the gift certificates?  For example, if I started clearing out my wish list to the point where I received all of the bonus items, would I get a $15 GC for each grab bag after that?


Debbie M. ( ) posted Tue, 15 March 2011 at 1:16 PM

If you have all the grab bag items, you would receive a $10 or $15 GC yes.

Debbie M.


txmikester ( ) posted Sat, 19 March 2011 at 6:04 AM

This isn't working.  I purchased enough items to get all the available grab-bag items and since then I have placed 2 orders and they both show a blank line where the free item should be.  Why am I not getting my gift certificates?


nruddock ( ) posted Sat, 19 March 2011 at 6:32 AM

Quote - This isn't working.  I purchased enough items to get all the available grab-bag items and since then I have placed 2 orders and they both show a blank line where the free item should be.  Why am I not getting my gift certificates?

Just guessing, but I'd have thought that GCs would show up under "Gift Certs" as there isn't a file for them to link to in the download section (though it would obviously be helpful if the download slot had a notice mentioning this).


txmikester ( ) posted Sat, 19 March 2011 at 6:37 AM

Thanks, but I checked there already.  I did get one GC through dumb luck while clearing out the list, and it was listed in place of the download link on the order, and they sent an email notifying me of the GC.  For the last 2 after I cleared out the rest of the grab bag items, nothing, just a blank line, no email, no new GCs.


nruddock ( ) posted Sat, 19 March 2011 at 9:19 AM

I suspect that if you already got a GC as part of this event, you won't get another.
While I might be wrong, even the PTB at Renderosity may have worked out that they'd be out of pocket if they handed out unlimited $10-15 GCs for $5 purchases.


BlakeM ( ) posted Sat, 19 March 2011 at 12:57 PM

You are allowed 1 of each product in the grab bag including the GC's.

Thanks,
Blake
Marketplace Admin.


txmikester ( ) posted Sat, 19 March 2011 at 9:24 PM

Quote - You are allowed 1 of each product in the grab bag including the GC's.

This isn't stated anywhere, even when I specifically asked in this thread.  Now I am stuck with a bunch of items I don't need and only purchased to clear out the grab bag items and get to the gift certificates.

I think in all fairness, RMP should either:

a) honor the gift certificates for those last 2 purchases, where I got nothing from the grab bag or

b) allow me to return the un-needed items I purchased to try and get the extra gift certificates.

 


BlakeM ( ) posted Sun, 20 March 2011 at 10:44 AM

I am sorry for the confusion and understand your concern.  I will send this over to somebody to have a look into.  Our office opens back up on Monday at 9 a.m. and someone should help you as soon as they can get to it.

Thanks,
Blake
Marketplace Admin.


txmikester ( ) posted Sun, 20 March 2011 at 12:19 PM

Thank you.


BlakeM ( ) posted Sun, 20 March 2011 at 4:11 PM

You're welcome!!

Thanks,
Blake
Marketplace Admin.


BlakeM ( ) posted Mon, 21 March 2011 at 4:29 PM

I have sent you a site mail!!

Thanks,
Blake
Marketplace Admin.


txmikester ( ) posted Mon, 21 March 2011 at 4:43 PM

Thanks for taking care of this.  Excellent customer service, as always!


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