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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: R'osity Shopping Cart is Playing "Funny Games"

mathman opened this issue on May 13, 2011 · 8 posts
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mathman ( ) posted Fri, 13 May 2011 at 6:02 AM · edited Thu, 28 November 2024 at 6:42 PM

Hi,

I am trying to add a product to my shopping cart, and it persistently comes up with the following message :

We Encountered An Error

We're sorry, but we had a problem processing your request. The error or errors encountered were:

Please correct these errors and try your request again.

The product that I am trying to add is NOT in the cart !! ..... I've tried clearing out my cache using Crap Cleaner (both IE and Firefox), which meant I had to log back in to R'osity.

I then tried to add the product again, and it displayed the same nonsense (as above).

Do you want my business or don't you ??

Please fix ASAP.

regards,
Andrew

KristiS ( ) posted Fri, 13 May 2011 at 9:35 AM

Hello,

Can you please send the following details to store@renderosity.com so I can assist you with this:

The exact error/what it said after "The error or errors encountered were" and what product/name of product and who the vendor is that you are trying to add to your cart

Thank you,

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Estis ( ) posted Fri, 13 May 2011 at 11:12 AM

Sorry, this is a double post, it's already done now...

Thank you!

Estis

KristiS ( ) posted Fri, 13 May 2011 at 11:58 AM

Thank you for letting me know.

Have a great day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

mathman ( ) posted Fri, 13 May 2011 at 4:55 PM

Kristi,

There was no exact error. What I pasted to my posting (above) is exactly what appeared on the page.

regards,
Andrew

KristiS ( ) posted Fri, 13 May 2011 at 4:59 PM

Is it working now?


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

mathman ( ) posted Fri, 13 May 2011 at 5:03 PM

Urrmmmm..... solved the puzzle.

Can you give me a few moments while I wipe the egg off my face ... (:(:

I've just realized ... I tried it again, the message came up "It appears you already have this product".

It then penetrated my thick skull .... I've already purchased that product !

I'm so embarrassed. Sorry for being rude (I'd had a bad day) and for the inconvenience.

Thanks for your forbearance :)

KristiS ( ) posted Mon, 16 May 2011 at 9:45 AM

It's quite alright, everyone has bad days.

I'm just glad you figured it out and look, you have the product you were wanting : ) : )

Have a great week!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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