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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)

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Subject: Order #111979573

ProPose001 opened this issue on Jul 26, 2011 · 10 posts
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ProPose001 ( ) posted Tue, 26 July 2011 at 11:09 AM · edited Fri, 08 November 2024 at 12:26 PM

file_471218.JPG

I Can't extract any of the files I just paid for

See attadhment

 

Same result with all three zips

KristiS ( ) posted Tue, 26 July 2011 at 11:36 AM

Did you redownload the product after I reset your download for you?

I responded to your email you sent to admin@renderosity.com but I am not sure if you posted this before you received my response to that email or not.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

ProPose001 ( ) posted Tue, 26 July 2011 at 8:41 PM

I just finished a third download......sorry ....same result

I also downloaded some stuff from the free section  and they extracted just fine, so I don't know what to say.

maybe add a .txt extension on the zip

I've also disabled anti virus...thought that might help...but it didn't.

ProPose001 ( ) posted Tue, 26 July 2011 at 8:58 PM

I just fired up my old XP 64bit machine, no anti-virus installed no dl managers, IE8, and tried another download....same result, same error message

nruddock ( ) posted Wed, 27 July 2011 at 2:48 AM

I'd suggest trying unpacking with another program, e.g. 7-zip because the error message you're getting seems to indicate that the version of WinRAR you're using is somewhat old.

KristiS ( ) posted Wed, 27 July 2011 at 9:09 AM

Please try as nruddock suggested and let me know if that works ProPose001 : )

Thanks!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

ProPose001 ( ) posted Wed, 27 July 2011 at 10:43 AM

7-zip worked

thanks a lot to all of you

 

KristiS ( ) posted Wed, 27 July 2011 at 10:46 AM

YAY!! That is great news : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

ProPose001 ( ) posted Wed, 27 July 2011 at 10:51 AM

What surprised me is that windows 7 can extract and create zip files and i couldn't even do that. What program was used to zip the files.  Not that it matters because I have what I want, just curious.

KristiS ( ) posted Wed, 27 July 2011 at 10:55 AM

Hello,

Vendors zip their own files so that would really be a question for them : )

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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