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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: double order and payment? ;-(

pattyh1970 opened this issue on Sep 11, 2011 · 9 posts
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pattyh1970 ( ) posted Sun, 11 September 2011 at 1:35 PM · edited Fri, 29 November 2024 at 4:26 PM

a few minutes ago I ordered Eden and Ann and payed via Mastercard. Via SMS I got two Messages for paying the same price. In my Account I see two purchases with the same billing..in the first there are the downloadlinks - in the second there is nothing in it  #112004151..

So please can You tell me is my credit card now charged twice for one payment? I didnt cklick double or hit the back button, do it like I always do it.. CAn You have a look what maybe happened?

BlakeM ( ) posted Sun, 11 September 2011 at 4:23 PM

I have checked and you were indeed charged on two seperate orders.  I am sending an e-mail now to inform our staff member who handles refunds.  She will take care of this and contact you on monday.

Thanks,
Blake
Marketplace Admin.

pattyh1970 ( ) posted Sun, 11 September 2011 at 5:52 PM

dear Blake, that would be very nice... How does it happened that it charged twice but only the first purchase has the contented items? I read the last Threads an Posts that it happened others here too... Warm greets from Germany Yours faithful Patty

BlakeM ( ) posted Sun, 11 September 2011 at 10:42 PM

I can't be 100% sure in your case, in most cases it is due to the customer double clicking and before it has time to process the 1st order.

Thanks,
Blake
Marketplace Admin.

pattyh1970 ( ) posted Mon, 12 September 2011 at 5:55 AM

Dear Blake; You are really fast ;-)) Hugz. I am really shure that I just clicked once the submit button... Maybe a little Bug in the Shopsystem... Normally it shouldn´t be that the costumer has no Double Trouble ;-))) I am happy that at ReRo it says that You owe still an item You try to purchase.. In other stores if You are unsure to have it it goes through and sometime You have unwanted two of the pieces....

Wish You a great Day You are handsome and Your femal Colleques are very nice too. Best Team ever

BlakeM ( ) posted Mon, 12 September 2011 at 9:07 AM

Thank you for the kind words!!

Have a great day.  =-)

Thanks,
Blake
Marketplace Admin.

KristiS ( ) posted Mon, 12 September 2011 at 2:56 PM

Hi Pattyh1970,

I have deleted the empty order and issued a credit for this order back to your credit card.

Thank you and have a wonderful day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

pattyh1970 ( ) posted Tue, 13 September 2011 at 9:11 PM

dear Kristi Thank You Dear

KristiS ( ) posted Wed, 14 September 2011 at 9:31 AM

You are very welcome :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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