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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

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Subject: Coupon Not Working Correctly??


StevenTylerRocks ( ) posted Sat, 10 December 2011 at 11:55 AM · edited Sun, 15 December 2024 at 7:49 PM

Hi, I'm trying to make a purchase using the latest coupon which states that Prime members get 25% off a $20 or more purchase. I'm a Prime member and my purchase adds up to a little over $27, yet the coupon is only taking off 20%. How do I fix this?

'Tis the Season for SAVINGS!

From now through Monday December 12th at 11:59pm (cst) the Renderosity MarketPlace is offering another great way to save on thousands of digital products! The next time you make a purchase of $25 or more, you're entitled to receive 20% off that order simply by entering the coupon code below at checkout.

Purchase your Prime Membership today!

All Members save 25% on your next purchase of $20 or more:

Enter Discount Code ** 12092011B20P25** at Checkout · Expires Dec 12, 2011

Thanks, Susan (StevenTylerRocks)


EnaR ( ) posted Sat, 10 December 2011 at 1:26 PM

file_476148.jpg

Prime member or not.... I am a prime member

I was checking out and applied the coupon that should give me 25% of my $20 or more as said in the newsletter:

*** All Members save 25% on your next purchase of $20 or more:***

Enter Discount Code 12092011B20P25 at Checkout · Expires Dec 12, 2011

with items of $21.83 the cart say I don't meet the minimum purchace :o(

I'd say I met it with + $1.83 !!


StevenTylerRocks ( ) posted Sat, 10 December 2011 at 2:01 PM

Yeah EnaR, that should qualify reguardless. I wonder what's going on now...

I was poking around in other posts and found one saying the 25% off for Prime members is a mistake...it's only 20% off for everyone.

As I see it, it clearly states (right under the line trying to get people to sign up to become Prime members) All Members save 25% on you next purchase of $25 or more:

I normally don't like to play the bitch, but I'm in horrible pain from having to crawl around on the floor last night to find a reset button on my furnace for a limit switch. Can't afford to pay someone double time and a half to come out in the middle of the night on a weekend to fix my furnace. My pain meds aren't helping much even taking them as close together as safely possible, and I've been up all night, can't sleep because of the pain. No sleep equals a migraine. So I'm feeling kinda bitchy to say the least.

Here's how I see it. What it looks like on the email is that Rendo forgot to add the Prime members separate code for the 25% off. There's normally two codes when there are two different amounts off, one for Prime members and one for those who did not choose to join.

Rendo is saying this is not the case, apparently the 25% was a typo and should have been 20%. "All members" is referring to everyone, all "Rendo" members.  Not "Prime" members, although, as I mentioned above, it is directly under a link to join as a Prime member.

Stores ususally honor mistakes made in favor of their customers, which I think would be the right thing to do in this case. They should issue a second code for Prime members and credit 5% back to the accounts of Prime members that have already bought something over $20 during the time the coupon has been valid.

That's my two cents anyway. And like I said, I'm not normally bitchy, but pain will do that to a person. Adding to the situation is the stress of the holidays, I just bought gifts for six grand children and a disability check doesn't go far. Doing 3D art is about the only thing I can still do as I can't move around much anymore. An extra 5% off may not seem like a big deal to most, but for some of us it really does help.

I do apologize for being grumpy, but I would appreciate it greatly if the 25% discount were put into effect like it is stated in the email.


nruddock ( ) posted Sat, 10 December 2011 at 2:01 PM

Attached Link: http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2840632

Several threads already on this one.

The coupon is 20% off for orders over $25 (see linked thread).


StevenTylerRocks ( ) posted Sat, 10 December 2011 at 2:15 PM

Thank you nruddock. I did see that thread. But I still think I have a valid point here. If not, I guess, take me out back and smack me around a bit. LOL


BlakeM ( ) posted Sun, 11 December 2011 at 10:06 AM

Hello everyone, We are very sorry about the confusion.  It was simply a typo when creating the article.  We had no intentions of having 2 seperate coupons this time.

Thanks,
Blake
Marketplace Admin.


Richardphotos ( ) posted Sun, 11 December 2011 at 8:02 PM

previously the prime members were given 25% on  $25.00 purchases but there were to coupon codes


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