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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Account bug?

taoz opened this issue on Feb 13, 2012 · 9 posts
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taoz ( ) posted Mon, 13 February 2012 at 2:23 PM · edited Mon, 22 July 2024 at 1:34 PM

Whenever I search for an item on the account page and then click the link to the order it belongs to, I get this message:

"Order not found or you do not have access to view."

But the order is there and I can access it without problems on the page where all the orders are listed. Is this a bug or what?

 

KristiS ( ) posted Mon, 13 February 2012 at 3:12 PM

Hello,

The only way I can actually click on an order # is if I go to "orders' and click on an order # there.

I can click on the download links as well as the name of the product but not the order #s. Not from this page.

Warmest Regards,

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

taoz ( ) posted Mon, 13 February 2012 at 3:32 PM

 

Hm, not sure if we're talking about the same thing? Here's a video that shows what I mean:

http://miscfiles.net/temp/0001/rraccsearch/

As you can see the order # is actually a link, but if I click it I just get an error instead of the order.

 

 

KristiS ( ) posted Mon, 13 February 2012 at 3:55 PM

Thank you for sending this to me as I thought you were talking about something else.

I have pointed the programmer to this thread so he can look into it.

Thank you again!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

taoz ( ) posted Mon, 13 February 2012 at 4:07 PM

OK, thanks! 😄

KristiS ( ) posted Mon, 13 February 2012 at 4:15 PM

You're welcome :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

KristiS ( ) posted Mon, 13 February 2012 at 4:25 PM

Hello,

This has now been fixed :)

Thank you again and have a great day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

taoz ( ) posted Mon, 13 February 2012 at 5:01 PM

That was fast. Thanks! :)

KristiS ( ) posted Thu, 16 February 2012 at 9:30 AM

You are very welcome :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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