I've been noticing this a lot lately.  Missing light box promos for products.  I know some vendors now use the "Editorial Tab" for extra promos.  However, if they aren't working due to server issues or removal, the customer has a problem.    Powerage (and ergo Renderosity) lost a last-minute sale last night on one of the Extravaganza Dresses because of this.

http://www.renderosity.com/mod/bcs/extravaganza-iii-for-v4-or-alice/61539

Quite a few Bice & Out Of Touch Products that do not have light boxes haven't had the promos showing in the Editorial Tab lately, either. More lost sales.  These are just a few more examples. 

http://www.renderosity.com/mod/bcs/wicked-heart-hair/74500

http://www.renderosity.com/mod/bcs/wicked-heart-for-v4-a4-g4-elite-topmodel/74498

http://www.renderosity.com/mod/bcs/rain-hair/74201

If Renderosity has a more customer-friendly refund policy on unliked items, I might take a chance on things that are lacking promos, but until then, no sale.  I'm just a hobbyist on a budget and I'm not going to buy something when they aren't promos showing what promos look like from different angles.  I actually like when vendors put more promos in the Editorial Tab, but the light boxes need to be there, too. Especially if the images in the Editorial Tab are remotely linked from other sites or servers. 

I've noticed some promos not loading. Not certain what's going on there as well. I too like seeing more promos before buying products.

Thanks, Kazam561.  :biggrin:

It would be nice to get some information about this from the Renderosity staff.  I know I originally posted it on a weekend.  However, in additon to being over a week later, it's now a week day.  It's not nice to ignore paying customers' concerns.  Especially when they usually spend most of their money here at Rendo and do have plans to chek out a couple of things by the end of this week.  :glare: 

Some word from staff on the matter would be nice. I don't know if it's a problem with specific pages missing or having broken code, or there simply no additional images for a given product. It's kind of unfair for vendors if it's the first problem.

Quote - Some word from staff on the matter would be nice. I don't know if it's a problem with specific pages missing or having broken code, or there simply no additional images for a given product. It's kind of unfair for vendors if it's the first problem.

I doubt it's lack of promo images, because I think Wicked Heart Hair used to have a few more.  If you look at the page, the only promo is now the "banner" graphic at the top.  That doesn't give you a complete view of the hair.

http://www.renderosity.com/mod/bcs/wicked-heart-hair/74500

I don't know about you, but I'm really not going to by something I can't see fully before purchase.  Whether it's missing promos on the vendors' end or Renderosity's, this really needs taken care of.

I did notice that Extravaganza III's additional promos are back, if you click on the Editorial Tab.  The images seem to be remotely hosted.

http://www.renderosity.com/mod/bcs/extravaganza-iii-for-v4-or-alice/61539

If Renderosity is going to allow vendors to put remotely hosted extra promos in the Editorial Tab instead of using the light boxes, I don't personally mind, as long as the images stay available.  However, it kind of puts customers in a bind if the remote hosting site is malfunctioning and there are no promos except a "banner image" at the top of the page because the vendor didn't upload images for the light boxes, as well. 

Thanks for the information. So the vendors are having to host the images themselves. Did not know that :)

Hi.

I have had a look at the products mentioned here...and I do see your issue as well. The products in question are ones that have been active in the marketplace before the page layout change and we added the lightbox option. Before this a majority of the vendors used the Vendor Editorial area and html as the main source of promotional images. Vendors were not required to go back and update all of their products. It was up to the individual vendor which products they would go back and update to use the lightbox option.

My suggestion would be to contact the vendor directly and inquire about a particular product you are interested in. Let them know you would be interested in buying the product IF you could see more images. Maybe this would prompt them to make the update to the images. :-) Some vendors have very large stores..over 300 and in some cases 500 products and of course updating all of those can take a lot of time. So if they start receiving inquiries about those products maybe they would be inclined to update those pages. :-)

I hope this helps to clear it up. I do understand your frustration.

Thank you for your answer Jenn :) This is very helpful and good to know.

Quote - Hi.

I have had a look at the products mentioned here...and I do see your issue as well. The products in question are ones that have been active in the marketplace before the page layout change and we added the lightbox option. Before this a majority of the vendors used the Vendor Editorial area and html as the main source of promotional images. Vendors were not required to go back and update all of their products. It was up to the individual vendor which products they would go back and update to use the lightbox option.

My suggestion would be to contact the vendor directly and inquire about a particular product you are interested in. Let them know you would be interested in buying the product IF you could see more images. Maybe this would prompt them to make the update to the images. :-) Some vendors have very large stores..over 300 and in some cases 500 products and of course updating all of those can take a lot of time. So if they start receiving inquiries about those products maybe they would be inclined to update those pages. :-)

I hope this helps to clear it up. I do understand your frustration.

I might do that. Unfortunately, my experience with vendors on a 1-to-1 basis hasn't always worked out possitively.  In all honesty, it's just more work for me as a paying customer and I'd rather not have to deal with vendors that way.  I guess time will tell. 

Thanks for taking the time to post.  I do appreciate your taking the time to do so. 

You are welcome. I would have answered sooner...but I had to be pointed in the direction of this thread as this is not my usual area. :-) I would at least give it a try. We have some really nice vendors and they may be very interested to know that these missing images are costing them potential sales. After all that is what we are here for. :-)

I guess that's true.  After having a couple of not so nice experience dealing with a couple of Poserverse vendors, I've gotten to where I usually only contact ones I know from "around" Poserverse.  Thanks.