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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 05 4:00 pm)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Payment not credited to correct order


txmikester ( ) posted Mon, 16 July 2012 at 12:23 AM · edited Thu, 05 December 2024 at 3:47 PM

I placed an order a few minutes ago (#112163730) and paid with Paypal, but when I go to my account page, it shows that order as unpaid and a new empty order #112163731 for the same amount as having been paid.  Not sure where the duplicate order came from.  Can you please fix this so I can download my stuff?

Thanks,

Mike


TinaK ( ) posted Mon, 16 July 2012 at 10:13 AM

Good morning,

I have marked order 112163730 as paid and deleted the empty order of 112163731.

Please let me know if I can be of further assistance to you.

 

Have a great day.

 

TinaK

 

Tina Kaylor

Community Manager


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