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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 04 12:43 pm)

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Subject: Payment not credited to correct order

txmikester opened this issue on Jul 16, 2012 · 2 posts
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txmikester ( ) posted Mon, 16 July 2012 at 12:23 AM · edited Mon, 05 August 2024 at 1:34 AM

I placed an order a few minutes ago (#112163730) and paid with Paypal, but when I go to my account page, it shows that order as unpaid and a new empty order #112163731 for the same amount as having been paid.  Not sure where the duplicate order came from.  Can you please fix this so I can download my stuff?

Thanks,

Mike

TinaK ( ) posted Mon, 16 July 2012 at 10:13 AM

Good morning,

I have marked order 112163730 as paid and deleted the empty order of 112163731.

Please let me know if I can be of further assistance to you.

 

Have a great day.

 

TinaK

 

Tina Kaylor

Community Manager

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