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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

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Subject: Render Rewards coupon expired, but haven't used it yet, and just received it?

serenenight opened this issue on Aug 03, 2012 · 6 posts
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serenenight ( ) posted Fri, 03 August 2012 at 10:54 PM · edited Thu, 28 November 2024 at 7:28 AM

Hi. I am new so I apologize if I am doing something wrong in advance. =-)

 

I received an email that I had a render rewards coupon for 5.39. This was 2 days ago. However, when I tried to use this coupon, on a 7.00 item it told me it had expired already. It should not expire until the end of the month.

I have never used this coupon, and would like to. I emailed support about this matter, but received no response from anyone.

 

It is not an urgent thing, but I would like to buy some photoshop brushes, and wish to know how I might use this coupon code that I have been awarded. If anyone might advise me, that would be nice.

 

Thank you.

 

S

KristiS ( ) posted Sat, 04 August 2012 at 12:14 PM

Hello,

Please see the link below from our FAQ section on how to use your Render Rewards:

http://www.renderosity.com/mod/service/index.php?questionid=1983

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

serenenight ( ) posted Sat, 04 August 2012 at 12:42 PM

Yes, I do this, and when I apply it, it says its expired. However I just recieved it, and it doesn't work.

KristiS ( ) posted Sat, 04 August 2012 at 12:51 PM

I was making sure as you stated above you would like to know how to use the coupon code you have been awarded.

I have logged in as you, copy and pasted the code in the "gift certificate" box and clicked the "apply" button and your Render Rewards did apply to your order correctly.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

serenenight ( ) posted Sat, 04 August 2012 at 3:10 PM

It worked this time. I have tried it twice in the last two days, and it told me invalid coupon code. Not sure why, but thanks!

KristiS ( ) posted Sat, 04 August 2012 at 8:49 PM

YAY!!! Glad to hear it worked :)

You are very welcome!

Have a great day!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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