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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: Meipe Sale Question

StevenTylerRocks opened this issue on Nov 29, 2012 · 7 posts
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StevenTylerRocks ( ) posted Thu, 29 November 2012 at 8:19 AM · edited Thu, 14 November 2024 at 3:42 PM

In Order #112234509 I bought Perfect Feet V4-Automatic Fix. When I unzipped the file, everything was already in my runtime and it asked to overwrite each item.  I searched my purchases and I have not bought Perfect Feet before. I see now that it was included in Perfect V4 Complete which I did purchase...which is weird, everytime I use it, it searches for the files for the feet and they aren't there.

Anyway, how do I get my $2.97 refunded?

Thanks, Susan

TinaK ( ) posted Thu, 29 November 2012 at 10:36 AM

Hello,

Please send your request to store@renderosity.com

Thanks

Tina Kaylor

Community Manager

StevenTylerRocks ( ) posted Thu, 29 November 2012 at 12:54 PM

Sent. Thank you Tina! = )

Xameva ( ) posted Thu, 29 November 2012 at 5:49 PM · edited Thu, 29 November 2012 at 5:50 PM

If I remember right I sent the Feet to you for free as a gift through private message. :) But since then we updated the fixes. So I recommend still using that latest Feet .zip you downloaded.

TinaK ( ) posted Fri, 30 November 2012 at 1:30 PM

Hello Xameva,

**StevenTylerRocks **was requesting a refund due to this being a duplicate product purchase not because there was any problem.

Thanks

Tina Kaylor

Community Manager

Xameva ( ) posted Fri, 30 November 2012 at 1:44 PM

 Oh I know I have no problem with the refund - I gave them the product manually as a gift before. I was just letting StevenTylerRocks know that they should still use the most recent .zip they downloaded, as the product was updated since I sent it to them as a gift (Therefore they wouldn't have had the update).

TinaK ( ) posted Fri, 30 November 2012 at 2:33 PM

Oh I am sorry I misunderstood your post.

Thanks and have a great weekend.

Tina Kaylor

Community Manager

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