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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 11 11:59 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Complete order failure?

OdieSchnitzel opened this issue on Dec 02, 2012 · 5 posts
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OdieSchnitzel ( ) posted Sun, 02 December 2012 at 4:59 PM · edited Wed, 12 February 2025 at 2:55 AM

The amount of Order 112236788 is complete Total: $32.36

The Gift Certificate is Marked with $16.19 as spent in this transaction!

According to Paypal I have still to pay $32.36, which is the amount without Gift Cert, which is wrong!

I wanted to redo the order with only the first two positions(see current shopping card), the system shows up with "Sorry, that gift certificate has already been spent."

So, now I have no Gift Cert, but it has not been used because paypal shows the original amount without giftcert. So what to do?

 

StaceyG ( ) posted Sun, 02 December 2012 at 5:50 PM

I'm showing you owe paypal $16.17 to complete payment of this order as the gift certificate was applied to the total.. You can go to paypal and use the send money option to send the 16.17 to payments@renderosity.com and be sure to include your order ID number in the comments field. Let us know when this is complete and we can mark your order as paid so you can download

 

Thank you

Stacey

OdieSchnitzel ( ) posted Sun, 02 December 2012 at 6:25 PM

Done! Please check and mark the order as paid!

 

Thank you,

 

Roman

TinaK ( ) posted Sun, 02 December 2012 at 8:37 PM

Hi,

I have verified your Paypal payment and marked your order as paid.  Your downloads are now available.

 

Thank you,

Tina Kaylor

Community Manager

OdieSchnitzel ( ) posted Mon, 03 December 2012 at 5:51 AM

Great! I am already downloading...

 

Thank you for your assistance,

 

Roman

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