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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: order #112243783

Thorne opened this issue on Dec 12, 2012 · 3 posts
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Thorne ( ) posted Wed, 12 December 2012 at 5:09 PM · edited Fri, 22 November 2024 at 2:45 PM

Hi,

 

order #112243783

Due to an error on my part, I went to pay this at PayPal, accidentally came back to the store before payment was completed, then clicked the PayPal button again at which time I completed the payment.  Now the order is showing "unpaid".

It also shows store credit applied to the order, however when I came back and back again to PayPal, that was removed and no store credit was actually applied.

Can you fix this for me please?  Thanks! :)

Chloe

TinaK ( ) posted Wed, 12 December 2012 at 8:17 PM

Hi,

I was able to verify your payment and marked your order as paid.  Your downloads are now available.

It also looks like all applied correctly as below you will see from your order.

Payment Info: 

Date: 2012-12-12 20:14:51
PayPal Amount: $11.07

Date: 2012-12-12 16:47:00
Coupon Code: 121212B12P12
Amount: $2.16

Date: 2012-12-12 16:47:00
Instore Amount: $4.80

 

Please let me know if there is anything else I can help you with tonight.

 

Thanks and have a great rest of the week.

Tina Kaylor

Community Manager

Thorne ( ) posted Wed, 12 December 2012 at 9:23 PM

Thank you so much Tina!  A great rest of the week and holidays and rest of the year and 2013 to you too! :)

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