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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: My order is still marked as unpaid ...

direx1974 opened this issue on Jan 28, 2013 · 6 posts
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direx1974 ( ) posted Mon, 28 January 2013 at 5:56 AM · edited Tue, 23 July 2024 at 11:56 AM

Dear Costumer Service,

several hours ago I ordered some 3D Models and payed via PayPal. I got a confirmation mail from renderosity and PayPal, but no payment email from renderosity. So my order is still marked as unpaid. Please check this out.

 

Thank you.

Order ID: 11227282

PayPal Transaction ID: 1SL15358HJ029725J

 

Direx

elliot21 ( ) posted Mon, 28 January 2013 at 6:48 AM

I have the same problem here.

Order Id: 112272851

PayPal Transaction ID: 9L518959FU191311Y

 

Please look into this cause I need these models fast.

 

Regards,

Elliot

irulan_33 ( ) posted Mon, 28 January 2013 at 7:41 AM

and here ...

112272864

AmandaC ( ) posted Mon, 28 January 2013 at 10:04 AM

Hello,

direx1974 I have activated your downloads for you and they are now available to you. 

I have already addressed the issue for irulan_33 and elliot21:)

Also, we are aware of the issue and it is being looked at. 

Thank you,

 

AmandaC

elliot21 ( ) posted Mon, 28 January 2013 at 10:14 AM

Thank you for the quick response AmandaC.

AmandaC ( ) posted Mon, 28 January 2013 at 10:19 AM

You're welcome!:) I am happy to be able to help!

Thank you,

AmandaC

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