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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 21 10:34 am)

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Subject: Total Frustration!

romangirl opened this issue on Feb 17, 2013 · 7 posts
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romangirl ( ) posted Sun, 17 February 2013 at 12:00 PM · edited Sun, 22 December 2024 at 5:24 AM

I am totally frustrated! I have been buying from Renderosity for years. And posting there! Yesterday, while trying to post, I accidentally deleted a post from the day before. I tried posting, and was told that I had surpassed my limit for the day, and if I wanted to post more, I would have to upgrade! But I didn't post anything! I e-mailed the Renderosity person, who said he/she had no control over daily limits. Again, I didn't post anything!
Today, I tried posting a small animation, to incorporate what was previously deleted. My animation was 650 x 338, well within the animation limits, but it was rejected for size. I reduced it even more, and it appeared! But then when I went back to recheck, it was gone! So, I tried posting again. I was again told I had surpassed my daily limit! Nothing was posted! I have spent hundreds of dollars buying stuff there. I am totally frustrated!

 

TinaK ( ) posted Tue, 19 February 2013 at 1:48 PM

Hi romangirl,

I know we had some system issue on Sunday but can you tell me if you are still experiencing this same problem?

 

Thanks

Tina Kaylor

Community Manager

romangirl ( ) posted Tue, 19 February 2013 at 1:58 PM

I was able to post today, but I still don't understand why my animation (very well within limits) was first accepted, then a few minutes later was gone.   And I couldn't post again that day.  Hopefully, all is well, but I'm afraid to post an animation!  Thanks for asking!

TinaK ( ) posted Tue, 19 February 2013 at 3:29 PM

Please let me know if you have any problems.

 

Have a great rest of the day.

Tina Kaylor

Community Manager

romangirl ( ) posted Tue, 19 February 2013 at 4:32 PM

Thanks! You too!

StaceyG ( ) posted Wed, 20 February 2013 at 11:10 AM

Please see the information in this FAQ that might be what the issue was with your upload.

 

http://www.renderosity.com/mod/service/index.php?questionid=10

 

Hope this helps

 

 

Stacey

romangirl ( ) posted Wed, 20 February 2013 at 11:17 AM · edited Wed, 20 February 2013 at 11:18 AM

You might be right.  I'll never use Preview again.  I can always edit.  Thanks!

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