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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 7:25 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: major billing error/and no product to boot :(

amberlover13 opened this issue on Mar 03, 2013 · 4 posts
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amberlover13 ( ) posted Sun, 03 March 2013 at 11:08 AM · edited Thu, 19 September 2024 at 7:46 AM

Hi,

My account name is amberlover13,

I made an order for 34.54 last night order number: 112290813 via paypal and in my account it showed, and still does that the order was made but no payment recieved.

I went to paypal this morning and i was charged not once but 3 times for the same order, and still it said no payment recieved on RO end.

SO....I called paypal, and they have reversed 2 of the charges, and sent one to you here at RO, but still my account shows no payment made...

It is my only day off this week, and I had so hoped to play with my new goodies.  Can someone check into this as soon as you have time so I can download my purchases?

Thank you,

Virginia

amberlover13 ( ) posted Sun, 03 March 2013 at 1:57 PM

um, not to be snotty, but how much longer before I can download my new purchases?  I do have a deadline to meet and i really would like to get them.  The ARE paid for afterall.

Thanks,

Virginia

StaceyG ( ) posted Sun, 03 March 2013 at 3:13 PM

Hello

I have confirmed your paypal payment and marked your order as paid.

 

We aplologize for the delay but being the weekend it sometimes takes a little longer than business hours although we do try and check in several times a day to provide customer service.

 

Thank you

amberlover13 ( ) posted Sun, 03 March 2013 at 4:58 PM

thanks for fixing thi8s!

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