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Vue F.A.Q (Last Updated: 2024 Nov 30 5:12 am)





 


Subject: e-on web site not responding (for days)

deci6el opened this issue on Mar 12, 2013 · 6 posts
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deci6el ( ) posted Tue, 12 March 2013 at 7:35 PM · edited Wed, 11 December 2024 at 5:36 PM

Anyone having trouble logging into e-on? 

Or is anyone logging on to e-on successfully?

I have been trying for days and always get the "server not available" timeout.

Normally wouldn't be a big deal but my maintenance plan has been ticking down and I have to renew soon.

thanks,

don

thd777 ( ) posted Tue, 12 March 2013 at 8:16 PM

Not that this will help you, but I have no problems getting to their site and into my account. Just tried it. I am in Canada.

When your maintenance plan runs out you usually get an email with a direct renewal link. Did you get that one, if yes you could try that link.

Ciao

TD

deci6el ( ) posted Tue, 12 March 2013 at 9:34 PM

Replying to that link was the first thing I tried. I seemed to remember something like this happening last year and I just went directly to the sight and logged in, which hasn't worked either.

Thanks for the feedback. Currently I'm in Australia and won't be back in the States until after my plan runs out next week.

deci6el ( ) posted Wed, 13 March 2013 at 4:48 AM

For those who collect weird information:

The result was rather than type in the address into my browser or hit the link in the mail, I googled e-on and clicked on one of the links there.

The immediate difference is it recognized me and was a secure connection which didn't happen before. After that renewing was SOP.

Just in case it happens to someone else.

ShawnDriscoll ( ) posted Wed, 13 March 2013 at 10:05 AM

http://www.e-onsoftware.com/ is the actual site.  "-" is needed.

www.youtube.com/user/ShawnDriscollCG

deci6el ( ) posted Thu, 14 March 2013 at 7:25 AM

That's where I was navigating but the page would freeze in the middle of loading and timeout. The page looked as official as the official page but now, I go there doesn't seem to be an issue with it loading. So, another mystery.

But one no one need worry about.

Thanks

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