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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Order #112310395

Irish opened this issue on Apr 06, 2013 · 5 posts

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Irish ( ) posted Sat, 06 April 2013 at 8:53 AM · edited Fri, 19 July 2024 at 6:06 AM

Just purchased this product this morning. Downloded but file corrupted...tried to download again and it just goes to a blank page.

Thanks.

TinaK ( ) posted Sat, 06 April 2013 at 9:30 AM

Hi Irish,

Hello,

You will need to contact the vendor directly for product support.

To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

Please allow 3 full business days for a response.

If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.

Thank you,

Tina Kaylor

Community Manager

Irish ( ) posted Sat, 06 April 2013 at 9:43 AM

Why can't I download it? Is there something wrong with the product?

I would like to try downloading it again if possible.

Irish ( ) posted Sat, 06 April 2013 at 10:07 AM

I was able to download it and it is okay now.

TinaK ( ) posted Sat, 06 April 2013 at 10:51 AM

Good news.

Have a great day. :thumbupboth:

Tina Kaylor

Community Manager