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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 28 12:21 am)

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Subject: Order 112335787 & 112335788

BorgBoy7 opened this issue on May 26, 2013 · 4 posts
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BorgBoy7 ( ) posted Sun, 26 May 2013 at 10:31 AM · edited Fri, 27 December 2024 at 10:16 AM

I placed an order (112335787) but for some reason I didn't complete the paypal process.  I went to finish and the payment went through just fine but now I have another order # 112335788 and it doesn't show what I bought or have any download links to the products.

Order # 112335787 says it's unpaid and the download links say (download pending).

Order # 112335788 says it's paid but has no download links.

They appear to be the same order but separated by one number at the end of the order number.  What do I need to do to get the product download links active?

StaceyG ( ) posted Sun, 26 May 2013 at 10:44 AM

Hi

This happens sometimes if you accidentally hit the submit order button twice while it's processing:) 

I've marked the correct order with the items as paid and removed the duplicate empty order from your account

 

Have a great day!!

BorgBoy7 ( ) posted Sun, 26 May 2013 at 10:56 AM

Quote - Hi

This happens sometimes if you accidentally hit the submit order button twice while it's processing:) 

I've marked the correct order with the items as paid and removed the duplicate empty order from your account

 

Have a great day!!

That was so prompt it just happened right before my eyes!  You are awesome!

Thanks a bunch!  ;)

StaceyG ( ) posted Sun, 26 May 2013 at 2:06 PM

Aww thank you, that made my day!!

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