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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 3:12 pm)

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Subject: Anyone else having purchase problems?

AidanaWillowRaven opened this issue on Jul 17, 2013 · 5 posts
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AidanaWillowRaven ( ) posted Wed, 17 July 2013 at 2:14 AM · edited Thu, 26 December 2024 at 4:51 AM

Just ordered two products with my card, which I've used many, many times, and the sale shows as 'unpaid, pending'. Thinking something was wrong with my card or a typo, I try to pay with PayPal. Still, even with a receipt of payment, still my order is pending.

Anyone else havong this problem?

AmandaC ( ) posted Wed, 17 July 2013 at 9:59 AM

Hello Aidana, 

    I have verified your PayPal payment and your downloads are now available. This happens when a payment isn't immediately paid-no worries, we check them all the time to get them released asap for you-or you may write here or store@renderosity.com to make sure we see it sooner :) Have a great week!

Sincerely,

Amanda 

AidanaWillowRaven ( ) posted Wed, 17 July 2013 at 11:03 AM

Thank you Amanda.

I won't be billed twice, since I first used my card then used Paypal, will I?

Aidana

AmandaC ( ) posted Wed, 17 July 2013 at 11:31 AM

Hi Aidana, 

   I don't see any pending or verified transactions on Credit Card for you. :) 

Amanda 

AidanaWillowRaven ( ) posted Wed, 17 July 2013 at 1:38 PM

Awesome :D Thanks :D

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