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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Product Dowload Failure

mazzam opened this issue on Jul 23, 2013 · 3 posts
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mazzam ( ) posted Tue, 23 July 2013 at 3:02 PM · edited Thu, 09 January 2025 at 12:08 AM

I am getting repeated errors trying to download product RP_Kazumi_02_145954. Error message is unable to access file. Please contact system administrator. It comes up about 70% of the way through the download. I have downloaded hundreds of products here on this system Mac OS, latext version of Firefox. Seems to be bad zip  file on your server.

mazzm

RPublishing ( ) posted Tue, 23 July 2013 at 4:52 PM
Forum Moderator

It sounds like the message that shows there have been too many download attempts on a specific file.  A support person at Renderosity has reset your downloads so you can try again. I am able to download the file just fine. If it were a zip file issue, you could still download but would not be able to open it without an error message. Also, please be careful to not double click on the download link. If you continue to have problems, please take a screen shot of the error message and send to store@renderosity.com for support.

mazzam ( ) posted Tue, 23 July 2013 at 5:52 PM

Itried again a few hours later and the download worked fine.

I agree that it looked like the download got interrupted before it dould finish, like a server connection was dropped. I have Verizon FIOS with the speed enhancement and a zip file download normally takes about 3 to 5 seconds, so maybe on account of the load, the server couldn't keep up.

mazzam

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