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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Movie Sets, City Block Sixteen, no textures

RoseHawk opened this issue on Aug 24, 2013 · 16 posts
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RoseHawk ( ) posted Sat, 24 August 2013 at 8:14 AM · edited Mon, 25 November 2024 at 9:20 AM

Hi

in my account the -

City_Block_Sixteen_Two_147250.zip - has zero bytes.

Can this please be fixed?

 

 

Improvement means change. Change need not mean improvement.

I use Poser 12.0.757, 11.3 and or 2014, on Win10 64bit.

StaceyG ( ) posted Sat, 24 August 2013 at 9:18 AM

Hello

 

I have reset your downloads for you so you can try again.  Please be sure to disable any download managers/accelerators when downloading from Renderosity.  I downloaded that file just fine so try it again and let me know if you continue having problems.

 

Thanks

Stacey

RoseHawk ( ) posted Sat, 24 August 2013 at 11:54 AM

Hello StaceyG

 

Sorry but I'am still geting a zero bytes file.

 

I do not use download managers/accelerators, I've logged out, cleared my history,

even rebooted my computer.

I have to logoff now, so will look in tomorrow.

Improvement means change. Change need not mean improvement.

I use Poser 12.0.757, 11.3 and or 2014, on Win10 64bit.

StaceyG ( ) posted Sat, 24 August 2013 at 2:21 PM

Hmm that is strange as I was able to get it downloaded and see everything in the file.

 

Let me check with my testing manager so she can see what advice she can offer

RodS ( ) posted Sat, 24 August 2013 at 5:22 PM

I am having the same problem here...

I just picked up the CB 16 package (order # 112382321). The first of the 2 files downloaded fine, but the second zip file is empty - it should be 96MB, but after numerous attempts to download it, the zipped folder still shows 0KB.

Like Rosehawk, I'm not using any accelerators, I've rebooted, cleared cache, tried multiple times on 2 different days. Still zero KB on the second ZIP file.

I also contacted Tom (Dreamland Models) about this issue.

Thanks for looking into this.

Rod

"I reject your reality and substitute my own" - Adam Savage

RodS ( ) posted Sat, 24 August 2013 at 7:12 PM

I tried on a second computer with IE - I clicked the download link and the only thing that happened was I got a blank Renderosity page - no downloads, or anything else.

I'll try on a third computer with chrome.

I sure wish all these issues would get squared away......

 

Rod

"I reject your reality and substitute my own" - Adam Savage

RodS ( ) posted Sat, 24 August 2013 at 7:21 PM

Tried with Chrome on my laptop - no go there, either. Same result as described above - just sent me to a blank Renderosity page. No download, no nothing.

 

Rod

"I reject your reality and substitute my own" - Adam Savage

StaceyG ( ) posted Sat, 24 August 2013 at 8:17 PM

I'm waiting to hear back and as soon as I do I will let you all know 

 

 

We apologize for the inconvenience

RodS ( ) posted Sat, 24 August 2013 at 8:30 PM

Thanks, Stacey!

"I reject your reality and substitute my own" - Adam Savage

RoseHawk ( ) posted Sun, 25 August 2013 at 4:35 PM

O.K.

Thankyou Stacey.

Improvement means change. Change need not mean improvement.

I use Poser 12.0.757, 11.3 and or 2014, on Win10 64bit.

StaceyG ( ) posted Sun, 25 August 2013 at 5:41 PM

Just wanted to check in to say we know now that the problem is the file size and it's timing out during download which it's showing zero.  Only some customers are having this issue if they have slower download speeds maybe as I was able to get it fine and others have to but there are a few of you that are having this issue. We have asked the vendor to break that 2nd file up so that there will be three files with smaller files in each so that you can download them all.

 

As soon as I know it's done, I'll let you all know

StaceyG ( ) posted Sun, 25 August 2013 at 5:43 PM

Well I should've went and checked one more time before posting in here a few minutes ago cause the files are now broken up so I've reset your downloads so please try again and let me know

 

Thank you so much for your patience

RoseHawk ( ) posted Sun, 25 August 2013 at 6:15 PM

Hi Stacey.

Files D/L okay (800kb/sec).

 

Thanks to all who looked into this :)

Off to play!

Improvement means change. Change need not mean improvement.

I use Poser 12.0.757, 11.3 and or 2014, on Win10 64bit.

RodS ( ) posted Sun, 25 August 2013 at 7:05 PM

Thanks Stacey!

All files downloaded perfectly.

A big THANKS to you and Tom for getting this resolved so quickly! :-D

Now, I'm off to play, too!

"I reject your reality and substitute my own" - Adam Savage

StaceyG ( ) posted Sun, 25 August 2013 at 9:29 PM

Okay you both have to show me a gallery render with this set. I love all Tom's work and enjoy seeing the great artwork y'all upload using it so don't forget to nudge me when you upload to the gallery!!!!

 

 

I really appreciate y'all patience while we worked this out for you. You both ROCK!!!

RodS ( ) posted Sun, 25 August 2013 at 10:27 PM

Hehe - that sounds like a throw-down to me! LOL! OK, Stacey, you asked for it...

I'll 'poke' you when it's posted! Hope you don't mind a girl or 2 in it.... wink

 

Yeah, Tom's stuff is just phenominal!

"I reject your reality and substitute my own" - Adam Savage

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