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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: problem with Downloading purchased item

Letterworks opened this issue on Sep 26, 2013 · 9 posts
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Letterworks ( ) posted Thu, 26 September 2013 at 11:43 AM · edited Sun, 24 November 2024 at 4:03 PM

Hi,

Yesterday I purchased the texture convertor for DAwn from the store. It shows in my account as paid (I used store credit and paypal) and the files are listed there. However when I try to d/l them they come down as empty zip files. This happens with both the MAC and WIN files. Any help would be appriciated. I'm using safari on a Mac.

Letterworks ( ) posted Thu, 26 September 2013 at 11:50 AM

UPDDATE:

I tried D/Ling the files on a windows machine using Internet Explorer and had the same problems.

TinaK ( ) posted Thu, 26 September 2013 at 11:52 AM

Hello Letterworks,

I will email you a link that was provided to another member and see if it help you as well.

 

Thanks

Tina Kaylor

Community Manager

jancory ( ) posted Fri, 27 September 2013 at 12:35 PM
Online Now!

same problem here 


lost in the wilderness

Poser 13, Poser11,  Win7Pro 64, now with 24GB ram

ooh! i guess i can add my new render(only) machine!  Win11, I7, RTX 3060 12GB

 My Freebies


TinaK ( ) posted Fri, 27 September 2013 at 12:47 PM

Hi jancory,

**
**

I will email you as well.

Thanks

Tina Kaylor

Community Manager

jancory ( ) posted Fri, 27 September 2013 at 1:06 PM
Online Now!

thank you!


lost in the wilderness

Poser 13, Poser11,  Win7Pro 64, now with 24GB ram

ooh! i guess i can add my new render(only) machine!  Win11, I7, RTX 3060 12GB

 My Freebies


Morana ( ) posted Sat, 28 September 2013 at 5:55 PM

Hello, I'm having the same problem.  I just purchased the Texture Transformer and the zip file is empty.

lady-morana.deviantart.com

TinaK ( ) posted Sat, 28 September 2013 at 5:59 PM

Hi Morana,

 

I will send you an email as well.

 

Thanks

Tina Kaylor

Community Manager

Morana ( ) posted Sat, 28 September 2013 at 6:12 PM

Thank you so much!

lady-morana.deviantart.com

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