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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

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Subject: Partial Refund on Order# 112436264

aeilkema opened this issue on Dec 19, 2013 · 3 posts
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aeilkema ( ) posted Thu, 19 December 2013 at 3:24 PM · edited Wed, 20 November 2024 at 7:46 AM

I've sent an email over a week ago and as you can see from my copy of the email also the week before that, but I've had no reply at all. The first email I did sent I did get an reply on, but all my later emails were ignored for some reason. Could you please take care of this matter, would be great......

Hello

Last week I've asked for a partial refund, but I did not get any reply at all. I've been in contact with Alessandro (papilon68) about the issues with the Fox by AM. We've looked at it and he gave some advice I had already tried, so unofortunately the issues cannot really be resolved. He asked me to contact you again to arrange a refund for that one item, the Fox by AM from Order# 112436264. He agrees on the refund. I'll remove the Fox from my system.

Hope you can arrange it and kind regards,

Benjamin Aeilkema

Artwork and 3DToons items, create the perfect place for you toon and other figures!

http://www.renderosity.com/mod/bcs/index.php?vendor=23722

Due to the childish TOS changes, I'm not allowed to link to my other products outside of Rendo anymore :(

Food for thought.....
https://www.youtube.com/watch?v=pYZw0dfLmLk

TinaK ( ) posted Thu, 19 December 2013 at 3:56 PM

Hello Benjamin,

We are so sorry your email was overlooked.  

I have issue you a credit for this item per the vendor's approval in the form of instore credit.

Please let me know if there is anything else I can assist you with today.

Thanks

Tina Kaylor

Community Manager

aeilkema ( ) posted Thu, 19 December 2013 at 4:00 PM

Nothing else, that's it for today :-) Thank you for taking care of it! At times the forums are the better solution ;-)

Artwork and 3DToons items, create the perfect place for you toon and other figures!

http://www.renderosity.com/mod/bcs/index.php?vendor=23722

Due to the childish TOS changes, I'm not allowed to link to my other products outside of Rendo anymore :(

Food for thought.....
https://www.youtube.com/watch?v=pYZw0dfLmLk

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