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Subject: Please reset order 112448563

Ian Porter opened this issue on Dec 24, 2013 · 5 posts

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Ian Porter ( ) posted Tue, 24 December 2013 at 2:55 PM · edited Thu, 28 November 2024 at 3:42 AM

Hi,

Please reset my order 112448563.

Owing to slow internet performance I was unable to succesfully download the item, and have now exceeded the maxumum number of downloads.

Best regards

Ian

TinaK ( ) posted Tue, 24 December 2013 at 3:27 PM

Hi,

I have reset all of your downloads on your account.

Have a nice day.

Tina Kaylor

Community Manager

Ian Porter ( ) posted Wed, 25 December 2013 at 2:40 PM

Hi,

The reset does not appear to have worked. When i try to download the item I still get he following message:-

"You have exceeded the maximum number of downloads allowed for this product"

Best Regards and merry Xmas

Ian

TinaK ( ) posted Wed, 25 December 2013 at 2:45 PM

Umm that's strange. I have reset them again for you.

If you continue to get this issue please let me know if it is on one specific product.

Thanks

Tina Kaylor

Community Manager

Ian Porter ( ) posted Thu, 26 December 2013 at 2:51 AM

Hi,

Many thanks for resolving the problem, especially on the Christmas Holiday.

Merry Christmas and Happy New Year

Ian