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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order reset request

Ian Porter opened this issue on Mar 26, 2014 · 4 posts
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Ian Porter ( ) posted Wed, 26 March 2014 at 3:04 PM · edited Thu, 28 November 2024 at 1:36 AM

Hi,

 

Could you reset the downloads on my order 112496905, placed on 03-25-2014 please.

One of the items, the School Uniforms for Genesis Justin has no download link.

 

Best Regards

Ian

ShelbiE ( ) posted Wed, 26 March 2014 at 3:56 PM

Hi,

Thank you for letting us know.  The Marketplace at Renderosity is currently working

diligently to get this corrected.  I will let you know as soon as this is fixed.  Thank you for

your patience.

 

Have a great day,

ShelbiE

Administrative Assistant

ShelbiE ( ) posted Wed, 26 March 2014 at 4:37 PM

Hi,

Good news.  Your files are available for download now.  Again, thank you for your patience.

 

Let us know if you need any additional assistance.

 

Thank you,

ShelbiE

Administrative Assistant

Ian Porter ( ) posted Wed, 26 March 2014 at 4:40 PM

Hi,

The downloads are fine now. Thanks very much for your quick response.

 

Cheers

Ian

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