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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)

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Subject: Order # 112541809

shellyw opened this issue on Jun 17, 2014 · 7 posts
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shellyw ( ) posted Tue, 17 June 2014 at 3:51 PM · edited Tue, 04 February 2025 at 4:56 AM

I just made a purchase and for some odd reason when I click on the download link on my order summary page I get sent to my order history page instead of zip file of the product.

So I thought okay I would just go to my item list and look up the vendor and download the item that way but they don't show up in my item list at all.

I have received both my emails from the store about my order and payment, so i'm a little confused as to why that is happening, never has before.

I would appreciate any help with this, cause I was planning on using said purchase on a few things I was working on.

Shellyw

shellyw ( ) posted Tue, 17 June 2014 at 6:35 PM

any ideas on when I will be able to download my purchases please.

 

Shellyw

StaceyG ( ) posted Tue, 17 June 2014 at 8:19 PM

I'm having the programmers take a look now.

 

 

So sorry for the delay in response.

 

StaceyG ( ) posted Tue, 17 June 2014 at 10:14 PM

Okay Ms Shelly, try now. You should be good to go:)

shellyw ( ) posted Tue, 17 June 2014 at 10:57 PM

Tyvm, everything is all downloaded now.

 

Shellyw

dave.anders ( ) posted Tue, 24 June 2014 at 8:38 PM

I am really annoyed! I cannot download my order and its been almost 1 hour!

StaceyG ( ) posted Wed, 25 June 2014 at 7:27 PM

I see Shelbi helped you in another thread. Please always remember to start a new thread for your order issued so it will not get missed in an already resolved thread of another members order issue as this one was.

 

Thank you!!

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