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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 20 6:50 pm)

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Subject: Unable to view Premium Poser Tutorial, "Lesson 4: Materials"


Genie ( ) posted Wed, 18 June 2014 at 6:13 AM · edited Tue, 21 January 2025 at 9:42 PM

Attached Link: Poser Premium Tutorial 4

Is the Premium Poser Tutorial, "Lesson 4: Materials" no longer available (http://www.renderosity.com/mod/tutorial_premium/index.php?page=video&video=10) ? I am able to access the other lessons 1, 2, 3, 5, and 6 online, but Lesson 4 just shows a empty video screen with time 00:00.**** ****


ShelbiE ( ) posted Wed, 18 June 2014 at 11:52 AM

Hi,

I've forwarded this to the appropriate department.  I will let you know as soon as I 

have an answer for you.

 

Thank you and have a great day,

ShelbiE

Administrative Assistant


jennblake ( ) posted Wed, 18 June 2014 at 12:11 PM

Hi. 

I will work with you on this. :) Can you please tell me which browser and version of that browser you are trying to view the video with? There is a known issue with the latest version of FireFox and we are working on that. If you have 2 different browsers on your computer, can you try viewing it with a different browser and see if that works for you? Also, if that does not work, can you tell me what type of internet service you have. ie cable, dial-up, dsl? And what internet service provider you use? Then your operating system? With all of that I can help look into this a bit further for you to see if we can get this resolved. :) 


Genie ( ) posted Thu, 19 June 2014 at 12:38 AM

Bingo! Unable to view using FF 29 and 30. Same result with SeaMonkey. But as SM shares Mozilla code base, this is not surprising.

While I do have IE, it is ages since I used it. Currently upgrading it from IE7. Will let you know if I am able to access with the upgraded browser.

Just did a search and realized, the very same issue has already been posted in the premium tutorials section - my bad as I did not do a search and also posted in wrong section. If (http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882019) is the main thread for tracking the issue, then this current thread can be moved there closed marked as duplicate.

Since this problem is specific to Lesson 4, it is likely that the issues could be with the metadata of the file or possibly some encoded data is being mistaken as metadata or it is simply unable to decode (especially if the encoding app is creating files which are not fully standards compatible). Some workarounds (if this is indeed the issue) - try encoding in a different format, say FLV/MPEG, instead of WBEM (VP8); try encoding in another resolution.


Genie ( ) posted Thu, 19 June 2014 at 1:59 AM

Update: I've just discovered that MP4 version is also present. So, strike the "convert to different format" suggestion in my previous post. With some tinkering, I'm able to access the video using Firefox, albeit indirectly.


jennblake ( ) posted Thu, 19 June 2014 at 9:27 AM

Glad you are able to view the video. AND thank you for the information. :) 


jennblake ( ) posted Fri, 20 June 2014 at 8:17 AM

Can you try again in your normal browser? Just for us...we think we have it solved thanks to your input. :) 


Genie ( ) posted Fri, 20 June 2014 at 10:13 AM

Dum dum dum dee dum dum dum ... and ...

.

.

.

.

.

we have a winner !!!

I am now able to view the video in Firefox (without the need for any tinkering).

I believe you have it solved :-)

And one more bug bites the bug-spray. Erm, I meant dust!


jennblake ( ) posted Fri, 20 June 2014 at 10:44 AM

lol! Wonderful news! Thank you for trying that again for us. It's nice to know it has been fixed. At least for you. :) Thank you. Off to fight the next bug. 


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