We have now completed pushing out our new Improvements we have made to the Marketplace side of Renderosity.

To better serve you we would like to ask that you post all bugs/issues in this thread so that we can keep everything all in one centralized location.

PLEASE REMEMBER THIS THREAD IS FOR BUG ISSUES ONLY.

If you have feedback or suggestions we will have a separate thread for those.  Again this thread is for ONLY BUG ISSUES.

If you are reporting a bug issue we need the following information included in your post in order to better address your issue.  Please be sure to include:

1.) Which browser and browser version are you using
2.) Which operating system are you using
3.) Please provide a link to the exact page that you are having issues with if/when applicable.

Here is the link to the Front Page Article

http://www.renderosity.com/marketplace-improvements-cms-17146

We will be watching this thread and passing off these issues to our Programmers but please make sure you again you provide the information above and that you first check the thread before reporting it and look to see if it has been reported or possibly resolved.

We do thank you for your patience and appreciate your comments.

Just bear with us we will get you an answer to your post.

Here is what I've found:

1. Tested: Safari, Chrome, FF 30.0, IE.

2. Win 7-64

3. all pages.

This fault:

Exept the IE, becaus it has a transparent scroll-bar, the other browseres procude a horizontal scroll-bar because the content is a few pixels too wide.

I'm using  a Monitor 1280 x 1024 pixel².

Thanks for your efforts,

Eddy

The Item List in my account has 80 items only. There are missing a lot of items.

1.) Google Chrome (Version 35.0.1916.153 m)
2.) Win7 Pro - 64bit

Quote - Hello Tina, hello Staff!

Here is what I've found:

1. Tested: Safari, Chrome, FF 30.0, IE.

2. Win 7-64

3. all pages.

 

This fault:

Exept the IE, becaus it has a transparent scroll-bar, the other browseres procude a horizontal scroll-bar because the content is a few pixels too wide.

I'm using  a Monitor 1280 x 1024 pixel².

Thanks for your efforts,

 

Eddy

Have you done a Hard Refresh?  

Make sure you do a Hard Refresh here is what I am seeing on your Account.

I marked in your image what I'm talking about.

I already did a hard refresh.

I've done a Hard Refresh.

I've also deleted the cookies.

Same result...

Sorry

Firefox

win 7 ult

all

green price does not show against black bckgrd

Quote - Yes, you see 80 items like me. I have bought hundreds of items. Without all items displayed, it's hard to find new updated files.

I marked in your image what I'm talking about.

I already did a hard refresh.

This is now fixed.

Thanks!

Now the menu needs a fix, too. Before you improved the layout, it was possible to click on updated and then all updated files were there. Now it sorts the updated files from the current site only. That's not helpful.
The same for Item, Order, Purchased.

Quote - Firefox

win 7 ult

all

green price does not show against black bckgrd

This should go in the Suggestion/Feedback thread.

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882335

Thanks

If you click on the arrow beside those buttons it will put them in order.

Sure, but only this one site with 50 items and not all my items. It was possible before the change.

At the moment I need to go to every page to see, if there is a new updated item. It's nearly impossible with over 1000 items.

Quote - Sure, but only this one site with 50 items and not all my items. It was possible before the change.

At the moment I need to go to every page to see, if there is a new updated item. It's nearly impossible with over 1000 items.

Would you please enter this in the Suggestion/Feedback thread and I will make sure it gets addressed.

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882335

Grammatical errors on front page:

The goals with these improvements were to; improve search relevancy, maintain interface/layout consistency with those recent changes made to the Tutorials, Sitemail and Freestuff areas, increase intuitiveness within the ‘My Account’ area and streamline the checkout process.

Should be:

The goals with these improvements are: to improve search relevancy, maintain interface/layout consistency with those recent changes made to the Tutorials, Sitemail and Freestuff areas, increase intuitiveness within the ‘My Account’ area, and streamline the checkout process.

• The layout is way too large on Chrome / Mac OS X. When I have to turn the head while reading the web site on full screen and have to scroll an enormous amount to even see the first page of new items, then it gets very tedious to read the web page.
• Icon size is inconsistent.

Edit: That screenshot is "Actual Size", not zoomed in.

Quote - Grammatical errors on front page:

The goals with these improvements were to; improve search relevancy, maintain interface/layout consistency with those recent changes made to the Tutorials, Sitemail and Freestuff areas, increase intuitiveness within the ‘My Account’ area and streamline the checkout process.

Should be:

The goals with these improvements are: to improve search relevancy, maintain interface/layout consistency with those recent changes made to the Tutorials, Sitemail and Freestuff areas, increase intuitiveness within the ‘My Account’ area, and streamline the checkout process.

Thanks I have pointed that out to our Team.

Quote - Chrome / Mac OS X on http://www.renderosity.com/mod/bcs/?WhatsNew=Y

• The layout is way too large on Chrome / Mac OS X. When I have to turn the head while reading the web site on full screen and have to scroll an enormous amount to even see the first page of new items, then it gets very tedious to read the web page.
• Icon size is inconsistent.

Edit: That screenshot is "Actual Size", not zoomed in.

This is the how it the new format is now scaled.  We did narrow the columns a bit but this is the format it will be in going forward.

Quote - > Quote - Sure, but only this one site with 50 items and not all my items. It was possible before the change.

At the moment I need to go to every page to see, if there is a new updated item. It's nearly impossible with over 1000 items.

Would you please enter this in the Suggestion/Feedback thread and I will make sure it gets addressed.

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882335

Tina,

I gotta ask why do you consider this a "suggestion item"? It was working before your "update" now it does not work-- Breaking functionality is generally considered a bug.... or was breaking this intentional?

I have purchased over 1900 items here. The changes have made it impossible to easily check for updates... which makes this a "bug".

As noted the sort function does not work for vendor, date, order number or updated.

win 7 pro x64  firefox 30

Quote - > Quote - > Quote - Sure, but only this one site with 50 items and not all my items. It was possible before the change.

At the moment I need to go to every page to see, if there is a new updated item. It's nearly impossible with over 1000 items.

Would you please enter this in the Suggestion/Feedback thread and I will make sure it gets addressed.

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2882335

 

Tina,

I gotta ask why do you consider this a "suggestion item"? It was working before your "update" now it does not work-- Breaking functionality is generally considered a bug.... or was breaking this intentional?

I have purchased over 1900 items here. The changes have made it impossible to easily check for updates... which makes this a "bug".

As noted the sort function does not work for vendor, date, order number or updated.

 

win 7 pro x64  firefox 30

I do apologize I think I misunderstood the question and I have the Programmer looking in to that at this moment.

My purchase history says "sorry, no purchase history found"??  I have 10 years worth of purchases in this store..I dread to think how many individual items that is, but certainly a few thousand...I need to be able to find updated/lost items easily...as I could before your latest site update. Thanks

Windows7 64

Firefox 30.0

This has been corrected now.

This button will update your entire account.  The button up or down under Update will do just the page you are on.

Thank you for the assistance.

Hello Renderosity team,

I'm seeing products for which the green "add to cart" button is disabled. For example:

2 Cute for 2 Sandals
http://market.renderosity.com/mod/bcs/index.php?ViewProduct=57744

Fashionable / Syria 3D Figure Essentials ShoxDesign
http://www.renderosity.com/mod/bcs/fashionable-syria/100048

The text on the button is "Add to Cart", but the button shows up as disabled like after having purchased a product, and I never have purchased these products.  Possibly this button works fine for other customers, but everyone who is faced to this issue will not be able to buy these products, unless there is an alternative way to add a product to the cart. I'm using Firefox latest on Windows 7.

Regards - Regenwald

To my post before: if these products are unavailable, then the disabling of the add-to-cart button of course is correct, but then the "Unavailable" flag is missing, which causes confusion.

I used the filter towards the top next to the 'All Items' button.

Quote - Hello Renderosity team,

I'm seeing products for which the green "add to cart" button is disabled. For example:

2 Cute for 2 Sandals
http://market.renderosity.com/mod/bcs/index.php?ViewProduct=57744

Fashionable / Syria 3D Figure Essentials ShoxDesign
http://www.renderosity.com/mod/bcs/fashionable-syria/100048

The text on the button is "Add to Cart", but the button shows up as disabled like after having purchased a product, and I never have purchased these products.  Possibly this button works fine for other customers, but everyone who is faced to this issue will not be able to buy these products, unless there is an alternative way to add a product to the cart. I'm using Firefox latest on Windows 7.

Regards - Regenwald

Thanks I do see that myself.  If I remember correctly it use to say "Unavailable".  I will point our Programmer to see what we can do to get this changed back or another alternative.

Layout is still too large.  Please return it to the format before with 4 tiny thumbnails per row.  Also, please make the buttons (add to cart, etc) to their previous size instead of bars that stretch across the screen.  I sat this here because I believe it is a bug rather than the intended format.

I use Firefox 21, Windows 7, optimal screen resolution 1024x768

The bar is no longer at the left, which I assume is also unintended.  If not, then I demand it be returned to the left like before.  In fact, please return the Vendor page to the PRECISE format it had before except with the added category functions that are supposed to exist. 

Until you fix all of the things I demand you fix, AND you can guarantee me that there will be no more add to cart/purchase/order history/download bugs, I will NOT shop here (again, I apologize to the vendors here who have been victimized by the staff's incompetence and lack of consideration.)

Quote - Sorting by lowest price to highest price in the wishlist does not work. Prices still end up all over the place.

I used the filter towards the top next to the 'All Items' button.

I have reported this issue to the Programmer and I am sure this will be sorted out in the morning.

There's only one programmer?  Shouldn't there be 2 or 3?  Just 1 seems unfair to everyone including said programmer (also seems a bit cruel to the programmer)

Mac 10.8 safari 6.5

Well....  None of the thumbnails are coming up on the what's new page nor the prime page and I can't go " past" the 1st page of prime items. Other than that Mrs. Lincoln...

I assume this is a bug that needs to be worked out, as it stands the changes have made the website virtually nonfunctional for me. I have a very large render rewards credit that expires next week, and frankly I think you should extend the expiration date a month, for everyone as it wasn't particularly helpful to enact these changes the last week of the month when ( I assume) many took advantage of the " prime bump" last month in order to maximize their rewards. Please give consideration to this.

Ps- I did do a command refresh to clear the cache and that didn't help either.

I have a very large render rewards credit that expires next week, and frankly I think you should extend the expiration date a month

Add this to my list of demands, even though I hsave no render rewards, myself.  My gosh, I can't believe all of this...  Why does Renderosity not have a testing site?  That would have avoided this ENTIRE mess. 

Actually, a testing site is also one of my demands, so add that.

Of course, I am 100% certain that the Rendo team will refuse to do either of these things.

BTW, sorting by price or vendor name doesn't even work anymore-- clicking on it doesn't do anything, even though the cursor changes to a hand.

As I've stated before, Firefox 28.0, Windows 7 home edition.

I don't know what was done, but the site is unusable to me now. Load times are absurdly high. No graphics or images. I spent over an hour and a half just trying to load page one of "what's New" in the marketplace, and it took ten minutes for this thread to load. But the add banners load fine and keep cycling - which is the most aggravating part. So you're getting add revenue and impressions while I'm sitting here waiting for just 1 page to load.

The issues I mentioned are gone.

Thanks a lot!

Good luck and take care.

Eddy

Hi!

Please, delete this horizontale scrollbar! It's horrible and it is present everywhere since several days, except on the first page of the site: http://www.renderosity.com/

It's tiresome to see this thing for 2 unfortunate pixels that had to be badly programmed.

Oh, and certains products are visible on MP before their official start...

Quote - > Quote - Sorting by lowest price to highest price in the wishlist does not work. Prices still end up all over the place.

I used the filter towards the top next to the 'All Items' button.

I have reported this issue to the Programmer and I am sure this will be sorted out in the morning.

Apparently what is happening is the ORIGINAL price of the items are getting sorted, not the Sale prices...so things look like they are all over...but I'm seeing the same issue, selecing sort by cost moves them everywhere making a large wishlist essentially useless...

My browser auto-updated to Firefox 30 and the Wishlist sorting still doesn't function at all (literally doesn't do anything)  How are you guys even getting it to work?

Quote - Mac 10.8 safari 6.5

Well....  None of the thumbnails are coming up on the what's new page nor the prime page and I can't go " past" the 1st page of prime items. Other than that Mrs. Lincoln...

I assume this is a bug that needs to be worked out, as it stands the changes have made the website virtually nonfunctional for me. I have a very large render rewards credit that expires next week, and frankly I think you should extend the expiration date a month, for everyone as it wasn't particularly helpful to enact these changes the last week of the month when ( I assume) many took advantage of the " prime bump" last month in order to maximize their rewards. Please give consideration to this.

Ps- I did do a command refresh to clear the cache and that didn't help either.

I am showing that the What's New thumbs are showing.  I did notice that the words "What's New" does not appear and I have asked if that can be placed and it is being put on our list of enhancements.

The Prime issue we are showing is now corrected and I would like to ask if you could check that again for me and let me know if you are seeing this correct at this time.

As for the Render Rewards I will forward this suggestion to our Marketplace Manager.

Same problems here, doing hard refresh several times, not loading fully.  Tried to purchase and can't and what I wanted won't be on sale tomorrow.

Windows 7, 64, 8 gigs of ram, no problem on other sites.  Hate not to be able to use renderosity but, if this isn't fixed, it's just too frustrating.

Quote - > Quote - > Quote - Sorting by lowest price to highest price in the wishlist does not work. Prices still end up all over the place.

I used the filter towards the top next to the 'All Items' button.

I have reported this issue to the Programmer and I am sure this will be sorted out in the morning.

 

Apparently what is happening is the ORIGINAL price of the items are getting sorted, not the Sale prices...so things look like they are all over...but I'm seeing the same issue, selecing sort by cost moves them everywhere making a large wishlist essentially useless...

You are correct it is sorting by the original price not the sale price.  Our programmers are looking to see what they can change to correct this issue.

Could you please send me a screenshot of what you are seeing?  I have logged into your account using Firefox and have attached a screenshot of how I am viewing it.  I would like to be able to show the programmers what you are seeing.

I could not get something to  GO OUT OF MY CART- WHEN I PUT IT IN MY WISH LIST! I kept clicking..finally had to "refresh"... I had one copy in my wish list, one in my cart...

It worked before to decide to "wish list" a cart item...  :(

Quote - what is this??

Can you tell did you get this image when going to What's new, Marketplace search, etc.?

Quote - I could not get something to  GO OUT OF MY CART- WHEN I PUT IT IN MY WISH LIST! I kept clicking..finally had to "refresh"... I had one copy in my wish list, one in my cart...

It worked before to decide to "wish list" a cart item...  :(

We have tried and we can not get it to duplicate this issue.  Is this still the way you are seeing it?

Please add:

white-space: nowrap

to the dates in the item list.  Below a window-width of 1470 pixels, they wrap unpleasantly in my display.  An example image is below.  This is not a major problem, but it IS a bug, and it is one that is easily fixed.

--  Morgan

http://www.renderosity.com/mod/freestuff/?item_id=72652

Some thumbs not showing in freestuff, the old 214 x 214 size?

Okay . well the " other pages" of the prime market are now showing up at the bottom. ( by that I mean the navigational buttons.) ,so that is fixed. I still can't get the thumbnails to show up either in the what's new nor the prime marketplace. I was able to jiggle the quick peek button to get the thumbnails to come up, but that was just briefly. Please understand that unlike some, i have patience as you try to roll this out, but the render rewards coupon thing, puts pressure on me which means I feel pressure towards you. I have $132.00 in render rewards due to me this month and I will be howling mad if I am not able to use it in the way i want to before the end of the month. That's why I think a deadline extention is essential. Every new website roll out has it's bumps, but I have to say that this was in no way ready to be brought to the marketplace. At times I wonder what REALLY needed to be fixed so much that you would render the website so dysfunctional. Hopefully that all become moot in the next month and the gains will be worth it. best of luck-rbaker1956

Quote - http://www.renderosity.com/mod/freestuff/?item_id=72652

Some thumbs not showing in freestuff, the old 214 x 214 size?

Have someone looking now at this issue.  Should be fixed soon.

Thanks Tina ;)

Quote - Okay . well the " other pages" of the prime market are now showing up at the bottom. ( by that I mean the navigational buttons.) ,so that is fixed. I still can't get the thumbnails to show up either in the what's new nor the prime marketplace. I was able to jiggle the quick peek button to get the thumbnails to come up, but that was just briefly. Please understand that unlike some, i have patience as you try to roll this out, but the render rewards coupon thing, puts pressure on me which means I feel pressure towards you. I have $132.00 in render rewards due to me this month and I will be howling mad if I am not able to use it in the way i want to before the end of the month. That's why I think a deadline extention is essential. Every new website roll out has it's bumps, but I have to say that this was in no way ready to be brought to the marketplace. At times I wonder what REALLY needed to be fixed so much that you would render the website so dysfunctional. Hopefully that all become moot in the next month and the gains will be worth it. best of luck-rbaker1956

Our changes are incorporated from our Community Surveys that are put out each year. I do apologize that you are having issue and we will do our best to resolve these.

Render Rewards will not be extended as they automatically expire and count toward your next month $ amount spent.  

Could you please send me a screenshot of the thumbs that are not showing up in Prime and or What's New.

We will do our best to resolve these issues for you and we do appreciate your patience.