I recently purchased Fon by Nursoda, and I managed to get through the entire check out with no problems and after a bit of confusion, was also able to download it and can open it and use no problem.  Everything was fine until I checked my bank account this evening and discovered I was charged three times for this one product.

 

I double checked the order here on your site, my email and my bank statement.  Everything is fine except for the bank statement showing my triple charge.

Can you fix this and how can it be fixed?

 

Hello,  

Credit Cards have a two step process.  

An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.  

This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged.  

It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.  

If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account. 

Let me know if you need any additional assistance.

 

Thank you,