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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Downloads Pending problem again, and possibly a hint on it

MartinC opened this issue on Jun 30, 2014 · 4 posts
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MartinC ( ) posted Mon, 30 June 2014 at 6:39 AM · edited Sat, 23 November 2024 at 9:58 PM

[quote]If you ever need help with a payment issue it is always best to start a new thread OR write into store@renderosity.com so that you aren't made to wait longer than needed. :) I would hate to miss your question.[/quote]

I follow this advise from another thread rather than replying there.

I have exactly the same problem, concerning order #112548710, I did pay it immediately by PayPal, the transaction worked fine and I got the receipt by mail from PayPal. However, Renderosity (system) refuses to accept it and keeps it "pending".

Now I even got another warning mail that my order will get cancelled (!) unless I pay it. However, hitting the PayPal button (again) only pops an error notice that it already got paid (which is correct).

Looking closely to the account entry I noticed that there is a glitch. The invoice charges $39,62, but (for whatever reason) your own PayPal button only charged $39,61 !!

So I guess this may be the problem of my (and other people's) problems, but it is nothing that "we" from the customer side are able to fix.

If you need my PayPal transaction ID please check your emails at store@renderosity.com, I sent it to you.

Please make sure that my order will not get cancelled since I did pay it immediately. I insist on getting the order fulfilled for exact the discounted prices as at the time of the order.

Thank you,

MartinC

ShelbiE ( ) posted Mon, 30 June 2014 at 10:53 AM

Hi,

It looks like this was fixed.  Is that correct?  Please let me know so that I can look into 

this a bit more.

 

Thank you and have a great day!!  😄

ShelbiE

Administrative Assistant

MartinC ( ) posted Mon, 30 June 2014 at 11:00 AM

Thanks for the note, got your email and indeed it is fixed now.

I would have been a bit more relaxed, but the second mail/warning about order cancellation made me worry a bit, so I thought to let you know urgently...

Will make another order later the day, if I notice anything weird I'll let you know.

Just in case: If there will be another "gap" in price between your invoice and the PayPal link, should I rather continue or rather stop and let you know?

ShelbiE ( ) posted Mon, 30 June 2014 at 1:59 PM

Well, hopefully we will not have this issue again. (LOL).

I appreciate you looking out for us.

Yes, if you ever see anything that looks strange or like it might not be right, please let

us know so that we can fix it before it "gets out of hand"....LOL

 

Have a great day!!!  :biggrin:

ShelbiE

Administrative Assistant

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