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Subject: Store pictures missing

Starkdog opened this issue on Jan 23, 2015 · 11 posts
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Starkdog ( ) posted Fri, 23 January 2015 at 2:22 AM · edited Tue, 19 November 2024 at 1:38 AM

I noticed a little while ago that the product pictures are missing in the store.  Is this another Renderosity forum/platform hiccup, or is this something on my end?  DAZ, ShareCG, and other sites work fine on my end...

Thanks, -Starkdog

Starkdog ( ) posted Fri, 23 January 2015 at 2:24 AM

Weird, I can't even upload a pic of my browser...

cunningf ( ) posted Fri, 23 January 2015 at 2:24 AM

Do you have Adblock Plus on your browser? They seem to be blocking the amazonaws.com website as Malware & that seems to be where Renderosity gets its pictures from

Starkdog ( ) posted Fri, 23 January 2015 at 2:26 AM

Yes I do.  How do I add amazonaws as a safe item?

cunningf ( ) posted Fri, 23 January 2015 at 3:12 AM

Click the Adblock Plus icon on your browser toolbar.

Click Options - whitelisted domains

Add Renderosity.com to whitelisted domains which causes Adblock to stop processing rules here & the pictures come back.

TinaK ( ) posted Fri, 23 January 2015 at 9:13 AM

Hi Starkdog,

Please let me know if it is working properly for you now.  

Tina Kaylor

Community Manager

Starkdog ( ) posted Sun, 25 January 2015 at 2:41 PM

Yes!  I can see the pictures again... I couldn't figure out how to "white-list" Renderosity; but somehow, late Friday night, everything popped back.

Thanks, -David

thistledown ( ) posted Sun, 22 February 2015 at 11:13 AM

I'm having the same problem, but I don't have Adblock.  I told Kaspersky to whitelist renderosity and amazonaws, but it hasn't helped.

TinaK ( ) posted Mon, 23 February 2015 at 11:26 AM

thisledown have you tried it in a different browser?  If not which one do you currently use?

Tina Kaylor

Community Manager

thistledown ( ) posted Mon, 23 February 2015 at 8:30 PM

I am having the problem both in Firefox (my main browser) and in internet explorer.  It started on I think Saturday.

thistledown ( ) posted Tue, 24 February 2015 at 8:25 PM

And tonight it's working again!  Very strange.

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