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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 21 8:34 am)

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Subject: Download Issue

snakegrab opened this issue on Apr 12, 2015 · 6 posts
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snakegrab ( ) posted Sun, 12 April 2015 at 9:50 AM · edited Tue, 22 October 2024 at 8:30 AM

Went to download one of of my purchases:

Summertime for The Cuddler Chair Set 
Lully-Cuddler-Summertime-01_172265_172384.zip 
Lully-Cuddler-Summertime-02_172266_172383.zip 
Lully-Cuddler-Summertime-03_172267_172382.zip

And I get this::

NoSuchKey

The specified key does not exist.

products/product_109463/product_file_172384.zip

6D81D18325D92132

eZE3Gzyp93XNEWSV2kYVz7dV/bENc06slv7e5pbRxlC/HCzR1/q7BStjlWKu9rQc

For each of the three files. Other files in the transaction downloaded without issues.

What should I do?

jennblake ( ) posted Sun, 12 April 2015 at 9:58 AM

Hi. 

I have checked the files and I also see an issue. I will contact the vendor immediately to get this corrected. I will let you know as soon as those files are available to you. Very sorry for the inconvenience.

snakegrab ( ) posted Sun, 12 April 2015 at 10:27 AM

Cool.  Thanks for the quick response. 

jennblake ( ) posted Sun, 12 April 2015 at 3:30 PM

Ok. The vendor has provided new zips for the product and they are available for you to download. I have reset your download attempts so you should be all set. :) Please let me know if you have any other issues. And enjoy the rest of your day! 

snakegrab ( ) posted Sun, 12 April 2015 at 4:18 PM

Works great. Thanks very much for tending to this. 

jennblake ( ) posted Sun, 12 April 2015 at 6:09 PM

Happy to help. :) Enjoy your purchase.

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