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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hi
OK, because I'm not getting anything. No mail notices, no sale notices, no advertisements or anything at all. Which, happened before when comcast took it upon themselves to quit delivering mail from Rendo for about 4 months. Idiots.... :/
OK, so far, still nothing. I had to come here to check to see if there was any answer.
Thanks, Tina.
Laura
Could you to go to https://www.google.com/?gws_rd=ssl#q=whats+my+ip and send us your IP address. That’s the only way we can check to see if you been singled out or if it’s your ISP.
Tina Kaylor
Community Manager
OK---yeah, as of today, I still don't have any mail from you guys at all.
So I'm missing things like group sales, my sales, my messages.
I'm really busy so it's hard to get over here and check to see if there's anything that needs my attention all the time.
I went through months of this with Comcast---they quit delivering mail from Renderosity for quite some time. It's frustrating, it's annoying and it's costing me money. :/
Thanks, Tina.
Tina is no longer with Renderosity but I will follow up with them on Tuesday (we have the Holiday monday and will be closed) and see if I can get you some help.
We apologize for the delay and the lack of response this week but I have it noted on my calendar for Tuesday to see what is going on with this issue.
Thanks
Ok, here's a poke. Wow...my spill chicken did not want to let me write poke. It kept trying to correct it to all kinds of odd things.
Anyway...still no mail, still no love. Let me know what you find out, although it's starting to look like I may never see mail from here again...
Probably comcast. Which means I need to go abuse one of their phone drones and make them cry, again.
Well we are having some email issues that are affecting others aside from comcast. The techs are working on it now (the main one that started working on this had a grandmother pass away last week so he's been out a bit) Ill keep you updated:)
Comcast.....boy don't get me started lol.. They drive me nutso
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Email MIA again.
I'm not getting anything from here.
Is this you or comcast again?
Thanks,
Laura