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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hello,
I see your order has been marked as paid and you have successfully downloaded your product.
Please note this delay is something we are trying to work through with Paypal as ever since they have done updates on their site, there has been a delay in their system communicating to ours that payment has been made.
Thank you so much and have a wonderful weekend! :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
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Just purchased via Paypal for order #112749237 and it's in the dreaded "download pending' stage. How long before I can download as I do need to use this product today.
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