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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)
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Hello.
This has now been corrected. Also, the sale for vendor Zeddicuss has been extended through 11:59 pm on Thursday, July 30th to allow time for those purchases.. The other promotion we had today was the prime coupon for Sabby and I am in the process of contacting her as well to see what she would like to do for her customers. I will post here when that has been decided. We are sorry for the inconvenience and will work to come to a solution to satisfy all buyers.
I received the same "cURL error 7:" error as well for most of the evening. I tried to post here in the forum but then the site locked up and my AVG antivirus said I was attempting to link to a bad site with a severe virus and it said that AVG had successfully blocked the virus. I may still have a screen shot of what came up if it didn't get deleted when I shut down and re-booted. Was Renderosity the victim of an attempted hack? I emailed privately but haven't received a response. Before anyone gets jittery, I should note there were a couple of open Yahoo items (their video links or news items; eg the Malasyia Wing) on the taskbar and lately I trust less what Yahoo may autolink to than I do Renderosity, though my screen should not re-direct without my permission.
IF IT HAPPENS AGAIN I MAY HAVE FOUND A WORK-AROUND TO SUCCESSFULLY CHECK OUT
To others trying to check out, as an FYI I found a work-around that worked for me. After re-booting, instead of checking out using my 'credit card' I tried the link to Paypal which you can do without signing up for their services. You do have to leave name, address, email and telephone number. I did not get the email confirmation until this morning, but everything else worked as usual and I was (apparently) able to get the item ordered. I say apparently because I haven't tried accessing it, though I do have the receipt and order number.
Hello,
We are very sorry for the inconvenience. The payment side for credit card payments had some changes done to it while they were doing some maintenance and we were unaware of the changes as they did not tell us.
We have made the necessary changes and this has now been fixed.
It is not really a "work around" as it is simply just another payment option that uses a different payment gateway which is why there were not any issues.
I assure you there is no virus and I'm not sure why it was spitting that our to you because all it was a url coding thing that had to be fixed due to their changes. Mu guess is it was something else running on your computer, not Renderosity.
Zeddicus’s sale was extended until tonight at 11:55pm CDT and Sabby is starting a store sale tomorrow morning due to the issues.
Warmest Regards,
Kristi
Community Relations Specialist
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I have been trying to place an order for over 4 hours now. Every time I try to place the order, the order is submitted and I get this error message:
Could not establish link to PayFlow. cURL error 7: 'couldn't connect to host'. Please wait a few moments and try your transaction again.
I've tried two different CC's and two different browsers. Same message no matter what combination. This is the second time this week the ordering system has been messed up.