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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: The spin promotion


Bea ( ) posted Sat, 28 November 2015 at 5:07 AM · edited Tue, 19 November 2024 at 4:09 PM

I go the email telling me this was on so I did the spin. It said I had won a copy of Poser 10, but when I put the item in my cart and then try to apply the coupon code nothing happens.


DarrenUK ( ) posted Sat, 28 November 2015 at 5:56 AM

After spending ages trying to get the voucher code to apply (yes I did check each item had the green coupon icon), I found that the coupon would only apply if the individual items were over $10. The voucher says the discount is off your next purchase of over $10, which implies that your total should be over $10. Waste of time in my case, left with empty basket.

Please label your vouchers better in the future.

Daz Studio 4.8 and 4.9beta, Blender 2.78, Sketchup, Poser Pro 2014 Game Dev SR5 on Windows 8 Pro x64. Poser Display Units are inches


Ippotamus ( ) posted Sat, 28 November 2015 at 5:59 AM

I won a Spin 40 discount. I applied it to a $11.00 item and it did not work. What a complete waste of time.


Bea ( ) posted Sat, 28 November 2015 at 6:02 AM

There is nothing on any page that I can see that tells me that I have to have any other item in the cart apart from the Poser 10


Giffy01 ( ) posted Sat, 28 November 2015 at 6:20 AM

I have the same problem as Ippotamus.


MargyThunderstorm ( ) posted Sat, 28 November 2015 at 7:58 AM

Same problem here with the 45% discount. sigh



jennblake ( ) posted Sat, 28 November 2015 at 8:34 AM

Hi.

@ Bea please look for a sitemail from me. 😄

To anyone having issues with the coupon, please be sure the items in your cart meet the $10 additional purchase AND that they are NOT on sale, and they are NOT prime items. Sale and Prime items are also excluded from these coupons. If your cart has non-sale and non-prime items and the order is over $10 the coupon should work fine for you.

If it does not, please send an email to store@renderosity.com with the product ID's of the items you have in your cart and we will look into this further for you. 🙂


jennblake ( ) posted Sat, 28 November 2015 at 9:36 AM

There was an issue found with the Poser 10 coupon and that has been corrected. 😊


pattyh1970 ( ) posted Sat, 28 November 2015 at 11:08 AM

Now I understand why it is not working With the 45 coupon Cause I have sales Items in cart. At the Spin site Theresa was noch Info original descripti on that this is excludet. So I will empty Some Parts oft of cart


Rhett55 ( ) posted Sat, 28 November 2015 at 2:47 PM

I had the spin45. I had over $40 in my basket, only one of which was prime. All had green tags. Would not take coupon. Deleted everything from basket. How is having a coupon that require such trial and error to see what qualifies and what doesn't, how is this a benefit? I have really been trying and hoping that this site will improve. This coupon fiasco just drove me away for another couple months.


Bea ( ) posted Sat, 28 November 2015 at 4:14 PM

I want to thank Jenn for dealing with my problem so quickly. Thanks Jenn I really do appreciate that


jennblake ( ) posted Sat, 28 November 2015 at 7:47 PM

Happy to help where I can. 😄


Ninja-G33k ( ) posted Tue, 12 January 2016 at 11:17 AM

I haven't used my spin40 coupon yet. Is the promotion still active?


jennblake ( ) posted Tue, 12 January 2016 at 1:11 PM

No. The coupon was good for that limited days of the promotion only. We do have a coupon out currently that is 20% off for all buyers and 25% off for prime buyers here: HERE

Pasted for your convenience here:

Whimsical Savings! The Renderosity MarketPlace Staff is offering savings to All members. From now thru 11:59pm (CST) on Tuesday, January 12th, Prime Members can save 25% off $15 minimum purchase on items in our MarketPlace. All other members can save 20% off $20 minimum purchase.

All Members Coupon Save 20% on your next purchase(s) of $20 or more.

WhimsicalAB20P20

Prime Members Coupon Save 25% on your next purchase(s) of $15 or more.

WhimsicalP25P15

Please note that these coupons are not valid toward the purchase of magazines, some shippable items, tutorials, gift certificates, prime or clearance products, bundled items and software.

Some vendors may not participate in coupons

Coupon valid at the time of checkout only.


Ninja-G33k ( ) posted Tue, 12 January 2016 at 1:46 PM

Ah! Thank you! :-)


jennblake ( ) posted Tue, 12 January 2016 at 1:48 PM

Happy to help. 😄 Happy Shopping!


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