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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 17 10:18 am)

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Subject: Move Props, Set Two - Download is Wrong

acanthis opened this issue on Dec 10, 2015 · 7 posts
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acanthis ( ) posted Thu, 10 December 2015 at 1:05 AM · edited Mon, 17 February 2025 at 7:18 PM

I tried to send this as an e-mail but it was blocked by your SMTP server as spam.

Order #112801053

The download provided for "Movie Props - Set Two" (Movie_Props_Set_One_182918.zip) is incorrect. The clue is in the name! It is actually the same ZIP that is provided for "Movie Props - Set One" except that it has a different suffix number.

Please would you correct the download so that I can fully enjoy the Gift of Savings!!!

And btw It's not easy to report problems when your e-mails are rejected as spam - something that I take a great deal of offence at!!!!!!!!

Clipboard01.jpg

chanur56 ( ) posted Thu, 10 December 2015 at 6:00 AM

The same here, order #112801079. I downloaded the file and saw the mix-up when I got unexpected content (I have delete it meanwhile, because I have no use for the buildings). What have we to do to get the correct downloadfiles with the content we have paid for?

chanur56 ( ) posted Thu, 10 December 2015 at 7:40 AM

This issue has been reported hours ago but nobody seems to care about it. Therefore I have sent Dreamlandmodels a site mail, perhaps he has another way to wake up custum support. After all the wrong download is more or less his loss the longer the mix-up lasts...

DreamlandModels ( ) posted Thu, 10 December 2015 at 9:01 AM · edited Thu, 10 December 2015 at 9:02 AM

Hi Acanthis,

Just got up as I am in a different time zone.

I assure you I am on top of this.

Not sure why there is the wrong zip in place. Should be fixed in the next hour or so, so please be patient with me.

Thanks for buying my products everyone!

Tom


DreamlandModels ( ) posted Thu, 10 December 2015 at 10:36 AM

It is the correct file now guys.

Sorry for your trouble.

Tom


acanthis ( ) posted Thu, 10 December 2015 at 1:50 PM

Confirmed. It's the right file now.

Thanks.

KristiS ( ) posted Thu, 10 December 2015 at 1:52 PM

We are sorry as this was corrected very early this morning as we are in a different time zone than you and do not get in the office until 9:00 am CDT.

I assure you we all care and took care of it asap.

Thank you all and have a wonderful day😄

Also, a big THANK YOU to Tom!!

Have a wonderful day/night everyone!!


Kristi

Community Relations Specialist

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