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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 3:12 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problems with a purchase

janreinar opened this issue on Mar 26, 2016 · 7 posts
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janreinar ( ) posted Sat, 26 March 2016 at 9:26 AM · edited Thu, 26 December 2024 at 9:55 AM

I try to made a purchase today. My card was charged but received a notice that the charge had been declined.

PrestonW ( ) posted Sat, 26 March 2016 at 9:50 AM · edited Sat, 26 March 2016 at 9:50 AM

Hi,

Email store@renderosity.com with the order Id and we will look into it.

Regards,
Preston

janreinar ( ) posted Sat, 26 March 2016 at 10:03 AM

PrestonW posted at 9:55AM Sat, 26 March 2016 - #4262693

Hi,

Email store@renderosity.com with the order Id and we will look into it.

Regards,
Preston

I talk again with one card operator. It their falt sorry for that!

But when I try to use another it also declained probably due to the first error. But this card is operating normally. You must have blocked my account because the first error.

PrestonW ( ) posted Sat, 26 March 2016 at 7:11 PM

Hi,

Please try your order again. If it does not go through let me know and we will look into it further.

Regards,
Preston

janreinar ( ) posted Mon, 28 March 2016 at 7:45 AM

The same error. I made a purchase in OspreyPushing Site without problems just right now!

ErrorRenderosity.jpg

KristiS ( ) posted Mon, 28 March 2016 at 10:13 AM

Hi janreinar,

Can you please send me an email - kristis@renderosity.com and provide me with as much detail as possible as to what it going on so I can assist you?

I am sorry you are having trouble and I promise we will get this worked out.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

janreinar ( ) posted Thu, 31 March 2016 at 8:14 AM

Check your email Kritis

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