I recently upgraded to Poser 10 and decided to buy Blackhearted's Anastasia package which included the Tyler install package. I've tried to install his package and it says it was successful, but I can't find him anywhere. Does anyone know where it thinks it is installing the character? I've done searches on my computer and nothing shows up. Can you get a version that can be unstalled manually? I wrote to Blackhearted but got no answer. Since I didn't buy it from Smith Micro I seriously doubt they would help much. I am open to any suggestions. Thanks.

Hi ya!!

I'm assuming the readme is worthless or unavailable??

Will the installer let you install to a new, & empty runtime?? I used to have to do this with DAZ installers all the time!!

Sometimes you need the poser.exe beside the runtime folder. In this case you'll need a parent folder to hold the runtime folder and then just create an empty txt file and rename it poser.exe. The installer checks for the presence of the file, not if it's actually the real deal!

Good luck!!

The installer never gives me any option on where to put the files. It jumps right over that step, says "installation successful" and leaves no trace of anything. I use a Mac so I don't know if that is the problem. I would think that I am not the only Mac user to ever try to install this package. You would assume that it looks for the original Runtime with the rest of the Poser figures but he isn't in there. I've never liked the auto-installers and this one is not changing my mind. Thanks for taking the time to answer Andy.

Because I just can't give up.....

Is Tyler installed before you install? I don't remember if he's part of P10 or not. I don't install the poser people, cause I never use 'em..... IF he is installed, the installer ( assuming it works on a Mac.... but Anna whatis installed right?? so it does?) it could be making changes TO Tyler's object or Cr2.... which wouldn't be visible to the naked eye, but would make a change to the fella, himself?

Straws.... we grasp 'em!!

I think Ryan is the Poser figure who is in the main Runtime. Anastasia is a character based on the Alyson figure and Blackhearted put her in a regular manually install folder and works fine. Tyler is also by Blackhearted based on the Ryan 2 Poser figure but for some reason is included in the Anastasia product in the SM auto-install thing. He is suppose to be an individual character. I may try to get Blackhearted to answer my plea for help again.

You should be able to find Tyler under RuntimeLibrariesCharacterPeopleTyler if it is all installed correctly that is where it defaults to hope this helps

Thanks. Lobo. I guess the installer isn't working because after three tries he is not there or in any part of my computer. I guess I'll have to contact Blackhearted again to see if there is anything to be done.

I know I own two versions of Tyler one that I got for free as a package deal with another character some time ago and also the the one by Blackhearted and they were the same character. What OS are you running if you are running Windows Vista or 7 and above try this when installing right click on the exe file and run as administrator that has worked for me sometimes with some characters like V4 and I would contact Blackhearted and perhaps even redownload a new version of the file from your account page your old one may have become corrupt which sometimes happens also. Hope this helps

I use a Mac running 10.11.3 El Capitan. I tried re-downloading the Mac installer and running it again but still no luck. I am off to contact Blackhearted. Thanks for trying.

Sorry you are having so much trouble GrandmaT regretfully I have zero experience with a Mac so can not offer you any further info way out of my league hope you find a solution soon