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Subject: Paypal Purchase (Paid) - Download Pending

Paratko opened this issue on Jun 03, 2016 · 8 posts
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Paratko ( ) posted Fri, 03 June 2016 at 11:31 PM · edited Mon, 23 December 2024 at 5:14 AM

Hello! 😀 I've recently purchased multiple products through your store via Paypal and i can't download any of them 😱 OMG!! Please assist! 😅

boudicca36 ( ) posted Fri, 03 June 2016 at 11:54 PM
  1. I am not staff, just another forum member.
  2. If this is your first purchase there is a one time waiting period for somebody to verify all the information. Downloads would then be made available. As I recall the turn around time could be a day or less. This is the weekend though so ? how those hours are handled.
  3. Don't panic.

Paratko ( ) posted Sat, 04 June 2016 at 12:00 AM

Ah Ok so that's whats happening 😁, thanks for the feedback boudicca36! 😋

Kendra ( ) posted Sat, 04 June 2016 at 12:32 AM

Yes, it shouldn't take too long. :)

...... Kendra

LPR001 ( ) posted Sat, 04 June 2016 at 12:47 AM

@boudicca36 Thanks for helping Paratko it is appreciated. I must enquire with the MP staff about weekends as it has sprung into my mind on a few occasions, however I have never seen a member have to wait too long to be approved on the first purchase so I am not so sure being a weekend makes any difference. As boudicca36 has mentioned it is a one time requirement after that all purchases are instant download. Welcome to Renderosity Paratko

- Johnny G

"Try animation to get things moving"

lpr001@renderosity.com

KristiS ( ) posted Mon, 06 June 2016 at 2:42 PM

@LPR001 - We verify at least twice on Saturdays and Sundays as well so members are not waiting all weekend long for their goodies 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

LPR001 ( ) posted Mon, 06 June 2016 at 11:56 PM

Thanks for the advice Kristi it is handy to know. I went to ask a couple of times but I realized it had already been half answered by the fact I hadn't seen a member at first purchase have to even wait the indicated time weekend or otherwise.

- Johnny G

"Try animation to get things moving"

lpr001@renderosity.com

KristiS ( ) posted Tue, 07 June 2016 at 12:31 PM

You are so very welcome 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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